Bagger Dave's Assistant Managing Partner

Bagger Dave's Tavern-posted 9 months ago
Full-time • Mid Level
Centerville, OH
101-250 employees
Food Services and Drinking Places
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The Assistant Managing Partner is responsible for the operational excellence of their assigned restaurant. This position is critical to the long-term viability of the company by delighting guests and team members and ensuring revenue and profit growth.

  • Ensures guests are delighted thus inspiring loyalty and repeat business.
  • Models hospitality skills/behaviors by conducting 100% table visits of guests in the restaurant.
  • Effectively handles guest complaints resulting in delighted guests as evidenced by customer satisfaction scores.
  • Researches and identifies marketing techniques to attract new guests.
  • Builds positive, professional relationships with members of the community.
  • Executes all company specified training and development and incentive programs.
  • Plans and leads shift meetings, builds camaraderie and solicits feedback.
  • Handles shift-by-shift coaching and performance counseling of team members on an as needed basis.
  • Creates implements and executes the staff plan and ensures proper staffing levels are maintained to build sales and delight guests.
  • Oversees the human resource management function ensuring 100% compliance with all employment laws, company policies, guidelines and procedures.
  • Answers benefit questions from team members or brings to the attention of Team Member Relations.
  • Provides performance feedback and recognition to all hourly team members on an ongoing and timely basis.
  • Conducts interviews and facilitates department orientation for all new team members.
  • Creates and maintains an open door policy with team members as evidenced by surveys and turnover.
  • Ensures effective communication of business results occurs to all managers and Team Members on a monthly basis.
  • Complies with all team member relations policies and procedures.
  • Adheres to standardized recipes 100% of time.
  • Ensures the correct food ordered gets to the correct table 100% of time.
  • Utilizes all compliance systems, manager tools and procedures with 100% integrity.
  • Conducts administrative manager functions and completes end of day transactions by 3am.
  • Maintains high cleanliness standards and holds team members accountable for adherence to daily, weekly and monthly cleaning schedules reflected in QSC score.
  • Ensures adherence to ServSafe Alcohol, Food and HACCP standards as evidenced by health department audits.
  • Assists in the rollout of new company programs, policies and procedures as requested.
  • Ensures PCI compliance for all credit card transaction documents.
  • Unloads trucks, pallets, and cases of food and beverage and puts in assigned locations.
  • Manages shifts to achieve sales and profit goals (including hourly labor and cost of sales).
  • Ensures team meets or exceeds cost of sales actual vs. legitimate target.
  • Reviews and analyzes monthly P&L and communicates results to managers. Develops plans to impact areas of opportunity.
  • Guest service mentality; has a genuine desire to serve the customer.
  • Strong verbal communication and listening skills.
  • Self starter who works independently with minimal supervision.
  • Energetic and flexible.
  • Maintains a calm, tactful demeanor when dealing with difficult situations.
  • Manages multiple projects and timelines with a sense of urgency and follow through.
  • Well organized and detail oriented.
  • Forms strong working relationships within team.
  • Identifies additional tasks to be completed and willingly assists others.
  • Follows direction with focused attention.
  • Ongoing learner; exhibits insatiable curiosity and an interest in self improvement.
  • Strong computer skills required.
  • Minimum two years restaurant management experience required.
  • Must possess proper food handlers and alcohol dispensing certifications.
  • College degree preferred.
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