About The Position

The Baggage Storage Associate is expected to provide superior customer service, while promoting Smarte Carte Baggage Storage and Services to travelers.

Requirements

  • Passionate approach to customer, able to handle client needs and concerns
  • Proactive approach in applying sales practices
  • Positive attitude, strong work ethic
  • Cultural awareness
  • Ability to work in a hectic, fast paced environment while maintaining a calm, positive, efficient, and comforting disposition
  • Ability to work independently
  • Ability to learn new applications as needed
  • Excellent verbal and communication skills
  • Ability to get airport badge is required
  • Must be able to push/pull and lift 40 lbs
  • Must be able to stand/walk for long periods of time

Nice To Haves

  • Airport and/or airline hospitality service experience a plus

Responsibilities

  • Deliver premier customer service
  • Greet and assist inbound travelers and encourage the use of our services to maximize their travel experience
  • Follow established process for tagging and tracking customer property; Baggage Storage Standard Operations Procedure.
  • Communicate Baggage Storage requirements to customers
  • Process cash and credit card payments using POS register
  • Provide information & respond to inquiries about airport facilities, including but not limited to, baggage carousel information
  • Maintain a clean and organized work area
  • Wear company prescribed uniform, maintain a neat and well-groomed appearance
  • Other duties as assigned

Benefits

  • FREE Parking!
  • Medical Benefits eligible!
  • $5 a month paid for monthly cellular phone allowance
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