Baggage Service Office - Baltimore/Washington International Thurgood Marshall Airport ( BWI)

Primeflight Aviation Services • Baltimore, MD

453d • $32,760 - $32,760

About The Position

The Baggage Service Office position at Baltimore/Washington International Thurgood Marshall Airport involves assisting passengers with baggage claims, particularly in cases of lost, delayed, or damaged luggage. The role requires maintaining accurate records of baggage handling incidents, coordinating with various airport departments, and ensuring customer satisfaction through effective resolution of inquiries and concerns. This position is ideal for individuals who thrive in a fast-paced, team-oriented environment and are looking for stability and growth opportunities in the aviation industry.

Requirements

• Minimum age of 18 years old.
• 1 year of customer service experience.
• Ability to read, write, speak, and understand the English language.
• Comfortable working with computers, mobile devices, and tablets.
• Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs, and U.S. Postal as applicable).

Nice To Haves

• Experience in mobile devices.
• Valid Driver's License.

Responsibilities

• Assist passengers with baggage claims, particularly for lost, delayed, or damaged luggage.
• Handle inquiries and concerns from passengers regarding baggage issues.
• Maintain accurate records of baggage handling incidents.
• Coordinate with various airport departments to track and recover luggage.
• Ensure efficient processing of baggage claims.
• Provide excellent customer service in resolving baggage issues.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Support Activities for Transportation
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees