Baggage Service Agent

GRUPO EULEN USA • New York, NY

9h

About The Position

Meet and Greet arriving passengers in the claim area; provide assistance and
information to individuals meeting arriving passengers. Determine the service
needs of customers, assisting with baggage issues, including lost, damaged, and
pilfered luggage

Requirements

• Customer Service experience preferred
• Must be able to lift 70lbs or more
• Be able to stand, squat, kneel, and walk 70% or more of the scheduled work time.
• Be able to maintain customer service professionalism while under pressure and stressful environment

Responsibilities

• Make baggage arrival announcement when customers arrive in the claim area, providing information and instructions.
• Log each flight as bags are delivered to the claim area. Updates records with later-arriving bag information.
• Initiates files for lost, damaged, and pilfered baggage and handles irregularities associated with the internal baggage process.
• Monitors damage claims and makes settlements
• Coordinate the return of lost and/or damaged luggage to customers. prepare bag delivery orders and arrange for delivery services or other available means

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees