Baggage Service Agent

Innovative Handling Solutions•Minneapolis, MN

11h•$18 - $21

About The Position

Baggage service agents perform a customer service role that is responsible for filling out forms related to lost, damaged, or unclaimed baggage; operating the computer system used for tracking baggage and arranging delivery for delayed luggage.

Requirements

High School diploma of GED preferred
Ability to pass a pre-employment drug screen and criminal history background check
Excellent customer service skills and strong work ethic
Ability to work in both team-oriented environment and individually
Strong communication skills
Flexibility to work a variety of shifts, including nights, weekends, holidays, and overtime. If the flight you are working is delayed past your scheduled shift time, you are required to stay until all job responsibilities are completed
Must be able to stand for extended periods of time while working
Must be able to lift / carry / push / pull and move items of 50 pounds or more on a regular basis
Subject to non-DOT drug and/or alcohol testing

Nice To Haves

Previous customer service experience preferred

Responsibilities

Assisting passengers with general baggage related questions
Completing baggage claims for delayed luggage
Enter claims into computer system
Tracking lost luggage
Communicating with passengers about status of delayed luggage
Pull unclaimed luggage from baggage belts and ensure its security
Provide assistance, information and customer service as requested to arriving, transferring or departing passengers
Reporting to a supervisor on any abnormal operational complexities
Processing luggage claims
Arranging delivery for delayed luggage
Ability to comply with attendance/tardiness standards
Able to perform under pressure and with large crowds of people
Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations
Other duties as assigned