Baggage Service Agent

G2 Secure Staff • Gypsum, CO

182d

About The Position

The position involves meeting and greeting arriving passengers in the claim area, providing assistance and information to individuals meeting arriving passengers. The role requires determining the service needs of customers and providing assistance with all baggage issues, including lost articles, lost, damaged, and pilfered luggage.

Requirements

• High School diploma or equivalent.
• Computer experience necessary.
• Previous customer service experience preferred.
• Must be 18 years of age or older.
• Must have reliable telephone and transportation.
• Treat all information as confidential.
• Possess the tact to deal with all levels of passengers, client representatives, and employees.
• Must be able to sit, stand, lift, and/or bend throughout the shift and be able to lift and carry up to 50 lbs.
• Must pass a pre-employment drug test.
• Must complete a pre-employment criminal background check.
• Must be able to read, write, understand, and carry out instructions in English.
• Must meet necessary requirements to obtain a security sensitive identification badge.
• Must be able to verbally direct in English.
• Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).

Responsibilities

• Make baggage arrival announcements when customers arrive in the claim area providing information and instructions.
• Log each flight as bags are delivered to the claim area and update records with later arriving bag information.
• Monitor the delivery of baggage and handle irregularities associated with the internal baggage process.
• Initiate BMAS files for lost, damaged, and pilfered baggage and update BMAS files with pertinent claim information.
• Provide appropriate airport information as required and monitor damage claims to make settlements.
• Coordinate the return of lost and/or damaged luggage to customers and prepare bag delivery orders.
• Process and secure unclaimed luggage, update BMAS, and create a BMAS on-hand record in SABRE.
• Coordinate with Ramp services regarding bag deliveries and missing bags.
• Assist customers with Skycap requests.
• Monitor baggage delivery and complete baggage delivery quality checklist.
• Familiarize with all FAA/Airline/Company regulations.
• Keep supervisor informed of needs and problems in assigned areas and maintain cleanliness of the immediate work area.
• Project a positive image and respond to inquiries from clients, staff, and the public in a courteous manner.
• Attend meetings and in-services as required.
• Utilize appropriate communications channels and maintain records, reports, and files as required.
• Adhere to company policies and procedures and participate in the achievement of company objectives.
• Utilize company and client equipment, supplies, and resources in a conscientious, cost-effective manner.
• Perform other duties as requested.

What This Job Offers

• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees