Baggage Handler

ABM • Denver, CO

5d • $20 • Onsite

About The Position

The Baggage Service Office (BSO) Agent is responsible for assisting airline passengers with baggage-related issues, including delayed, damaged, or lost luggage. This role serves as a key customer service point at the airport, ensuring accurate reporting, tracking, and resolution of baggage claims while maintaining a high level of professionalism, empathy, and compliance with airline and regulatory standards. Payrate: $20.00 Hourly The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data. Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Team Member Benefits | Front Line Team Members | (Programa de Beneficios de ABM) A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 92Y, 92A, LS, SK, 3051, 2S0X1

Requirements

• Must be 18 years of age or older
• Strong customer service and interpersonal skills
• Ability to communicate clearly in English (verbal and written)
• Basic computer proficiency and ability to learn airline systems
• Ability to multitask in a fast-paced, high-pressure environment
• Willingness to work shifts, weekends, holidays, and irregular hours

Nice To Haves

• Previous airport, airline, or baggage service experience
• Bilingual or multilingual skills
• Experience handling customer complaints or claims

Responsibilities

• Customer Service & Passenger Support Assist passengers with delayed, damaged, or missing baggage claims in a courteous and professional manner
• Explain baggage policies, claim procedures, and expected resolution timelines
• De‑escalate upset or frustrated passengers and provide empathetic, solution-focused service
• Coordination & Communication Communicate with ramp agents, baggage handlers, couriers, and internal airline departments
• Coordinate with external vendors for baggage delivery or repair services
• Provide timely updates to passengers regarding claim status
• Compliance & Administrative Duties Adhere to airline policies, TSA regulations, and airport security procedures
• Process reimbursements and compensation according to airline guidelines
• Maintain organized and confidential records

Benefits

• ABM offers a comprehensive benefits package.
• For information about ABM’s benefits, visit ABM Team Member Benefits | Front Line Team Members | (Programa de Beneficios de ABM)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees