Bag Room Shift Lead

North Ridge Country Club Inc•Raleigh, NC

just now•Onsite

About The Position

The Bag Room Attendant Shift Lead assists our members with their golf equipment, cleans and prepares golf carts, maintains the range by collecting and preparing golf balls. As the Bag Room Attendant Shift Lead, you will assist with department training and managing employee shift assignments to ensure all aspects of the outside Golf Operations are properly staffed and running smoothly.

Requirements

Two years of experience in hospitality or a client facing customer service role.
(6) six months of experience must include:
Greeting guests in a friendly, welcoming and professional manner.
Providing information to guests and answering any questions they may have.
Collaborate and communicate with other internal departments to ensure guest satisfaction.
Understanding customer’s needs and providing them with personalized solutions.
Uphold safety standards and adhere to company policies.
Ability to lift 30-50 lbs.

Responsibilities

Promptly greet members and guests arriving at bag drop
Staging golf carts awaiting play and ensuring that carts are properly equipped with two towels, scorecard, pencil, full sand bottle, and clean cooler.
Loading of all stored bags at least one hour before scheduled tee-time, or at request of golf staff or member.
At completion of play, responsible for cleaning Member’s clubs and ensuring that those clubs are properly stored.
Provide each member and guest arriving at bag drop with personal attention and ensure that his or her clubs are handled properly.
Ensure that the driving range always has enough range balls for members and guests’ practice.
Clear balls off the chipping green each and every time balls are delivered to driving range.
Picking balls from the driving range and washing them at Bag Room. There must be enough balls to last the day and the next morning.
Clearing the range and chipping green upon closing of the practice facilities. All balls must be cleared from the chipping green, chipping area, practice bunker and area near 1st tee of the Lakes course.
Responsible for clearing all used golf carts and parking them accordingly at the end of play.
All towels used that day are to be washed, dried, and folded, when applicable, at the end of the day.
All trash and aluminum cans must be disposed of properly. Check Point washstand for Pro Shop trash.
Ensure that the Bag Room and cart shed area are clean and presentable at the end of the day.
Ensure Bag Room Attendants are properly assigned tasks during your shift coverage.
Monitor the opening and closing procedures for the Bag Room.
Train new Bag Room Attendants in departmental processes and procedures.