Badging Operator - ONSITE

Exelon•Baltimore, MD

8d•$38,400 - $52,800•Onsite

About The Position

The Badging Specialist will support day-to-day badging operations. This role ensures compliance of the badging program responsibilities, standards, maintenance of administrative records and oversees the daily activity related to the badging office. Note: This is an onsite position with requirement to be in office at our Baltimore - MD location for all scheduled shifts. This position is not eligible for relocation assistance.

Requirements

High school diploma or equivalent.
Familiarity with access control systems and basic computer skills.
Excellent communication and interpersonal skills.
Strong attention to detail.
Ability to work independently and as part of a team in a fast-paced environment.
Must be able to pass background checks.

Nice To Haves

One year badging operations Corporate security experience
Experience with CCure9000
Previous experience in security, customer service, or a related field preferred.

Responsibilities

Support daily issuance and programming of ID badges to include the following: program credentials into physical access control system; take inventory of supplies. Report system malfunctions immediately upon discovery
Follow both simple and detailed instructions for issuing access cards and operating in accordance with both written and oral guidance. This includes preparing reports, providing clear, concise, and polite customer service.
Manage support request through a ticking system using clear and concise communication with client
Respond to telephone, and e-mail requests in a professional, efficient and timely manner.
Provide support for Exelon Visitor Management program using CCURE access control system
Oversee Exelon badging program and day-to-day operations.
Manage badge distribution and meet the client's needs for all badging requests.
Provide excellent customer service to employees, visitors, and contractors by assisting with badge-related inquiries and resolving any issues in a timely and professional manner.
Maintain the highest standards of appearance and professional conduct and set the example for all security personnel and customer clients.
Represent Exelon's core values of integrity, vigilance, and excellence.
Answer phone calls and emails in a professional manner
Manage and maintain cardholder profile accuracy.
Ensure badging supplies are in stock and equipment is functional.
Troubleshoot problems or concerns related to access control equipment and coordinate problem resolution with Exelon Support team.
Report suspicious activities or unusual situations.
All other duties, as assigned.

Benefits

Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $38,400.00/Yr. – $52,800.00/Yr.
Annual Bonus for eligible positions: 7%
401(k) match and annual company contribution
Medical, dental and vision insurance
Life and disability insurance
Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
Employee Assistance Program and resources for mental and emotional support
Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
Referral bonus program
And much more
Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.