Backup Program and National Test Center Coordinator, Turkey

University of Maryland Global Campus

1d • $18

About The Position

University of Maryland Global Campus (UMGC) Europe seeks a Backup Program and National Text Center Coordinator. The Backup Program and National Text Center Coordinator (Backup PNTCC) reports to and works with the Assistant Director (AD) in the administration of UMGC programs. It is the job of the Backup Program and National Text Center Coordinator to ensure that quality services are provided to all current and prospective students and to be responsive to students and student issues. The Backup Program and National Text Center Coordinator must work effectively with the Regional Director, local military education coordinators and staff, education center personnel, faculty, administrative staff in Kaiserslautern, and the military community at large. Required duties/activities to be accomplished by the Backup Program and National Text Center Coordinator are listed below:

Requirements

• High School Diploma/GED
• Background in customer service
• Able to work in a fast-paced and complex environment with accurate attention to detail
• Possess basic office management and clerical skills
• Effective written and verbal communication skills
• Good interpersonal skills
• Successful applicants must be able to pass a background check and meet requirements for individual logistic support (ILS).
• Local applicants with individual logistical support (ILS) only. Applicants must already have and be able to maintain ILS, meaning that they must possess a U.S. military ID card and SOFA card from an external source, as this position does not offer ILS. For employment eligibility purposes, applicant must qualify for ILS as described in USAREUR Regulation 600-700, Section III, 7-13. Criteria under which applicants qualify for ILS are: must serve the US Forces exclusively; are not stateless persons; are nationals of a NATO state, excluding the host nation; are not ordinarily resident in the host nation.
• Must have a valid passport.

Nice To Haves

• Some college coursework
• Applicants with a U.S. valid driver’s license

Responsibilities

• Provide academic and administrative support services to prospects and students, and ensure quality assurance standards are met by being available, knowledgeable, courteous and responsive
• Document all student contact through UMGC’s Customer Relations Management System and schedule appropriate follow-up activities
• Provide and maintain open and positive communications with host military Education Services Officer (or equivalent) and respective Education Center staff
• Organize and participate in local Education Fairs, Open Houses, Semester Start-Ups, Student Appreciation Days, Local Graduations and other events as needed, professionally representing UMGC
• Track and analyze class enrollments and student interest, as well as local degree progression, to provide input on scheduling; ensure classrooms are provided with adequate space and needed technology for class instruction; be present at the first class session to provide assistance to instructors and students; and assist faculty in obtaining base access to attend class on their assigned installation
• Provide assistance with processing students’ military documentation (i.e. Tuition Assistance vouchers, ID cards, orders, etc.)
• Distribute marketing, advertising, and mass media materials at assigned locations when permissible
• Assist with base access as needed.
• May provide facility support to include: opening and closing UMGC computer lab, building entrances, windows and classrooms; ensure that building rules are adhered to by UMGC students, that all UMGC labs/rooms are clean and presentable, and that all supplies are readily available.
• Other job-related duties as assigned

Benefits

• Time Off: C1s that regularly work over 12 hours per week are eligible for limited sick and safe leave at the rate of 1 hour for every 30 hours worked. You can earn no more than 40 hours of SSL in a calendar year. No more than 40 hours of unused SSL may be carried over to the next year, and SSL is capped at a maximum of 64 hours of accrual and usage in a calendar year.
• Insurance Options: Term Life Insurance, and Accidental Death and Dismemberment Insurance.
• Supplemental Retirement Plans: include 403(b), 457(b), and various Roth options. The university does not provide matching funds.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED