Backcare Care Fulfillment Specialist

Care.com•Dallas, TX

16d•$20 - $22•Hybrid

About The Position

The Backup Care Fulfillment Specialist works as a liaison between our members and our contracted network providers to arrange backup care for members' children, dependents or adult loved ones. In this role, the specialist is responsible for reviewing and understanding the members needs; conducting research and contacting network providers; securing care arrangements and contacting members with identified resources. Member and provider interactions are via telephone and email.

Requirements

2-3+ years experience in call center or related field
Familiarity or experience in a child care and/or adult care setting.
Top notch verbal and written communication skills required.
Strong attention to detail and adherence to call center metrics.
Outstanding analytical, organizational and time management skills.
Strong active listening and interpersonal skills.
Excellent computer literacy and keyboarding skills.
Demonstrates a high dedication to team members and needs of the team
Experience with MS and Google applications.

Nice To Haves

Experience with Customer Relationship Management (CRM) systems a plus.

Responsibilities

Conduct research and provide backup care referrals.
Communicate effectively with providers to make care arrangements for member
Provide top-notch customer service to all clients and providers.
Ensures the highest quality of client satisfaction by meeting the company standards for production and quality.
Utilize and document case information in LifeCare’s CRM database.
Log, track and document all support issues by utilizing the call tracking software tools.
Maintain department and individual standards for performance.
Consistently meeting productivity and case quality standards
And any and all responsibilities as assigned by management.