Backstage Captain, Queens Place - Full Time

Macy's • New York, NY

4h • Onsite

About The Position

As a Selling and Support Captain, you are an advocate for the customer and a
role model for your colleagues. As an elevated hourly colleague, you are an
expert in customer satisfaction , merchandising, and building brand loyalty.
You will drive results through promotional and Omni selling initiatives. Under
the supervision of a People Leader, you will play a key role in communicating
expectations and priorities to our colleagues. Advancement opportunities include
Personal Stylist or Sales and Customer Experience Manager.

Full-time colleagues are typically scheduled to work 30 or more hours per week,
while part-time colleagues are typically scheduled 12-24 hours per week. Hours
are dependent on business needs and colleague availability. Information
regarding hours per week needed for benefit eligibility purposes can be found
here
[https://employeeconnection.net/CareerSiteMedia/2024_2025_Hourly_BAAG_Macys_Bloomingdales.pdf].

Requirements

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Proficient in communicating effectively with customers and providing clear direction to colleagues
• Self-starter in adapting quickly to changing customer expectations and needs
• Resourceful and able to adapt quickly to changing priorities and deadlines
• 1-2 years of direct retail experience preferred
• High school diploma or equivalent
• This position requires lifting, constant moving, standing, and reaching with arms and hands.
• Involves standing for at least two consecutive hours, lifting at least 50lbs., stooping, kneeling, crouching, and climbing ladders
• Reaching, including above eye level, crouching, kneeling, stooping and color vision.
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions

Nice To Haves

• 1-2 years of direct retail experience preferred

Responsibilities

• Based upon your Captain assignment you could be fulfilling customer orders, merchandising, processing new products, or supervising the selling floor in delivering exceptional customer service.
• Lead colleagues in the execution and completion of assigned tasks.
• As an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience outstanding.
• Ensure high-level of customer service through problem-solving  and customer-focused resolutions.
• Enhance the in-store customer experience by promoting our Macy's mobile app.
• Meet with People Leaders throughout the day to plan and monitor total store activities.
• Provide People Leaders continuous feedback that drives a positive customer experience and improves our processes.
• Perform store opening and closing procedures, including accessing alarm system and settling the registers.
• Lead and participate in the adherence to our best in class merchandise standards.
• Educate colleagues on point of sale technology, radio frequency equipment, and applications to assist in selling and fulfillment of customer orders.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Benefits

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED