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As an Implementation Associate, you will engage at a deep level across our clients' businesses, working in small McKinsey teams, but often working with many clients, to build the capabilities, systems, and processes needed to deliver bottom-line results with an aim to ensure those results will be sustained. Our work is about coaching and delivering lasting outcomes. You will take on a role that goes beyond advising. You'll be at the heart of the action-helping to uncover the true challenges behind a client's strategy and creating actionable plans that drive real change. Working alongside clients and other McKinsey colleagues, you'll combine research, analyzing data, interviews, and brainstorming to generate fresh insights and breakthrough solutions. Your commitment to our values will be crucial in earning our clients' trust and delivering results that matter. You will act as an expert in implementing holistic transformation including customer experience/service design, frontline & field operations process improvement, corporate business function optimization, and/or customer care with cross-cutting foundation capabilities to deliver significant and sustainable cost impact.
