Background Screening Case Manager

QA Consultants • Alpharetta, GA

3h • Hybrid

About The Position

The Background Screening Case Manager is responsible for overseeing and executing the end‑to-end U.S. background screening process for candidates and employees. This role ensures that all screenings are completed accurately, efficiently, and in compliance with regulatory and industry requirements.

Requirements

• 5+ years of managing a high-volume background screening caseload, ensuring all screenings are completed prior to agreed start dates.
• Strong client focus and sound judgment with the ability to tactfully and discreetly handle sensitive information.
• Excellent verbal and written communication skills.
• Ability to work under pressure, resolve conflict, manage expectations, and meet demanding deadlines.
• Comfortable working in a dynamic environment with evolving processes and priorities.
• Strong computer skills (MS Word, Excel; experience with databases such as Taleo, Salesforce, Workday is a plus).
• Exceptional attention to detail and ability to synthesize information from multiple sources to draw sound conclusions.
• Maintains confidentiality in accordance with Corporate Security, Human Resources, and Firm data policies.
• Demonstrates professionalism, sensitivity, and discretion always.

Nice To Haves

• Experience in the financial services industry (strong plus) OR experience working with background check vendors OR HR experience OR employer relations experience within a financial or insurance institution
• No law enforcement background required

Responsibilities

• Manage a high-volume background screening caseload, ensuring all screenings are completed prior to agreed start dates.
• Liaise with internal stakeholders, candidates, and employees to coordinate and facilitate the end-to-end U.S. background screening process in compliance with regulatory requirements.
• Maintain a strong understanding of: U.S. background screening procedures, U.S. criminal screening processes and jurisdictional requirements, Dispute and adjudication processes, Education verification requirements and escalation protocols, Footprint checks with FIB (Financial Industry Background), where applicable
• Conduct and review education verifications and FIB footprint checks following regulatory standards, financial industry guidelines, and internal compliance policies.
• Review screening results and investigate discrepancies flagged by third‑party vendors, including education, employment, criminal, or FIB-related findings.
• Administer and follow up on Requests for Information (RFIs) to facilitate verifications and resolve education, employment, criminal, FIB, or other adverse findings.
• Escalate adverse or complex screening results to Senior Management, Compliance, Human Resources, and Employment Law teams for adjudication in accordance with internal policies and local regulations.
• Collaborate with HR onboarding teams and third‑party screening vendors to ensure seamless coordination and timely resolution of cases.
• Identify process improvement opportunities and support potential expansion of responsibilities beyond core screening functions.

Benefits

• ALTEN Canada fosters a dynamic, collaborative work environment where every team member is empowered to reach their full potential.
• We are deeply committed to investing in our people by offering meaningful experiences and supporting continuous learning, growth, and career development.
• At ALTEN Canada , your skills are celebrated, your ambitions supported, and your growth continuously nurtured.
• Join us and discover the difference of working with a company that values innovation, collaboration, and excellence, where endless possibilities await.
• ALTEN Canada is committed to promoting diversity, equity, and inclusion and providing an accessible recruitment process for all candidates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed