Background Check Quality Control Auditor
About The Position
As a Specialist, Quality Assurance, you will join a growing team dedicated to ensuring data accuracy and compliance for Checkr's strategic and enterprise customer base. This role is pivotal to the company's commitment to delivering exceptional quality, directly supporting top-line company initiatives to delight and retain our most important customers. You will conduct comprehensive analysis of Checkr’s products, systematically identifying patterns to inform product and operational opportunities. Your investigative work will help Checkr maintain best-in-class accuracy standards while ensuring strict adherence to customer agreements and compliance requirements. This role requires deep investigative skills, meticulous attention to detail, and the ability to navigate complex public records systems to establish ground truth for criminal background screening accuracy.
Requirements
- 3+ years of experience within the background check industry, demonstrating a deep understanding of industry standards and practices
- Strong understanding of the US court system, including familiarity with accessing public access terminals and communicating with court agencies
- Exceptional research and investigative skills, with a keen eye for detail and the ability to uncover critical information efficiently
- Strong written and verbal communication skills
- Ability to thrive in a fast-paced, iterative environment
Responsibilities
- Execute and meticulously process complex background checks, ensuring the highest levels of accuracy across identity verification, compliance adherence, and data classification.
- Document findings in standardized formats, clearly categorizing accuracy issues and root causes to enable systematic product improvements
- Proactively identify and thoroughly investigate complex issues, developing and driving effective solutions for customers
- Contribute to continuous refinement of workflows, sampling methodologies, and quality frameworks as the program scales
- Collaborate cross-functionally with internal teams, including Product, Engineering, and Legal to identify process improvements and improve system accuracy
Benefits
- A fast-paced and collaborative environment
- Learning and development allowance
- Competitive cash and equity compensation and opportunity for advancement
- 100% medical, dental, and vision coverage
- Up to $25K reimbursement for fertility, adoption, and parental planning services
- Flexible PTO policy
- Monthly wellness stipend
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
