Backend Engineer (Python, SQL) (Remote - US)

Jobgether

73d

About The Position

As a Backend Engineer on the Customer Experience Platform team, you will play a pivotal role in designing, building, and scaling backend systems that power customer support operations for a rapidly growing online marketplace. You will develop and maintain infrastructure that efficiently handles high volumes of technical, purchasing, and logistics issues, while implementing AI-driven automation tools to streamline issue resolution. This role offers the chance to lead end-to-end projects, improve system performance, and collaborate with cross-functional teams to deliver impactful features. You will operate in a fast-paced environment that values technical excellence, creative problem-solving, and proactive leadership, all while contributing to an enhanced user experience. The position also provides opportunities to mentor team members and influence technical strategy on critical backend systems.

Requirements

• 5+ years of full-time software engineering experience, preferably in high-growth startups.
• Bachelor’s degree in Computer Science or a related field, or equivalent experience.
• Proven experience building end-to-end product experiences and scaling backend systems.
• Strong proficiency in Python, SQL, and experience with relational databases (Postgres preferred).
• Experience with Elixir or other backend technologies is a plus.
• Ownership mindset with a track record of managing projects from inception to deployment.
• Excellent problem-solving skills, particularly in ambiguous situations.
• Strong communication and leadership abilities to guide team members and collaborate cross-functionally.
• Familiarity with AI/ML-based automation tools and integrating them into backend systems is advantageous.

Responsibilities

• Design, develop, and maintain scalable backend systems supporting customer support operations.
• Build and enhance user-facing features and internal platform functionalities.
• Scale infrastructure to manage increasing support volume and operational complexity.
• Develop AI-powered automation tools to handle high volumes of customer inquiries efficiently.
• Translate complex business problems into clear technical solutions and lead implementation.
• Collaborate with cross-functional teams to ensure smooth feature integration and delivery.
• Mentor and support team members, fostering a collaborative and inclusive environment.
• Continuously monitor and improve system performance, reliability, and security.

Benefits

• Generous holiday and time-off policies to support work-life balance.
• Comprehensive health insurance options including medical, dental, and vision coverage.
• Remote work support, including home office setup allowance and monthly internet and cell phone stipends.
• Wellness programs with monthly allowances for health and wellness activities.
• Annual childcare allowance and family planning support, including adoption and fertility benefits.
• Retirement plans such as 401(k) with employer matching (up to 4%) or international pension plans.
• Paid parental leave of 16 weeks with gradual return periods.
• Opportunity to use the platform internally to deepen product understanding ('dogfooding').

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees