Back Up Head Teller: West Branch

Via Credit Union • Marion, IN

1d

About The Position

Via Credit Union is seeking a Back Up Head Teller for the West Branch. The position reports to the Head Teller and maintains relationships with all departments, interacting with management, staff and members requires special skills in communication, attention to detail, time management, and diplomacy. Supervises tellers and teller activity in the Head Teller's absence. Employment Requirements : As a financial institution, Via Credit Union requires its employees to successfully pass a comprehensive background check and be in good financial standing as a condition of employment and to remain in such standing. “Good financial standing” means that the employee is current on all payments due to Via Credit Union or any other creditors and is in compliance with all applicable laws relating to financial crimes. Candidate Tip: Add "apps.bamboohr.com" to your email contact list so you make sure to receive emails regarding your application Reasonable Accommodations Statement : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions: Perform all tasks and responsibilities as outlined in the "teller" job description Ensure that all transactions are in compliance with guidelines for our business Manage the vault as is necessary in meeting both the tellers' and the members' needs Provide assistance when necessary Lead by example-exemplify customer service expectations Become familiar with the security system and safety procedures Be conscious of fraudulent or suspicious behavior, and of your surroundings Be certain that all transactions are conducted in compliance with the rules and regulations, which governs financial institutions and Via Credit Union Teller Responsibilities: Process various types of transactions Manage the cash drawer and balance daily Responsible for processing transactions for miscellaneous items sold by ViaCU Assist members with the balancing of their accounts Learn members’ names; be prepared to ask for identification when necessary Scrutinize ID’s and items presented for deposit or cash in order to determine legitimacy Count bulk coin deposits Assist members in accessing safe deposit boxes Set up term deposits Advise members of overdue accounts or other matters that are in need of attention Process items received through night drop or mail Be alert for messages on the system regarding members and their accounts Scan checks Perform file maintenance as necessary Continually listen to and assess members’ needs Educate and enlighten members as to how Via Credit Union can meet their needs Verify/collect information for check orders Responsible for monitoring fraudulent or suspicious behavior Must ensure all transactions are conducted in compliance with the rules and regulations, which govern our business, particularly the Bank Secrecy Act/Anti-Money Laundering Assist peers and other departments as needed

Requirements

• High School Diploma or equivalent
• Prior teller experience required
• Must be a good communicator and possess strong leadership skills
• Basic computer skills including Word and Excel
• Must possess a valid driver's license
• Must be insurable
• Must have reliable transportation
• Demonstrate honesty and integrity and be seen as credible in the workplace.
• Accept responsibility and be accountable for your actions.
• Demonstrate ability to take care of the members’ needs while following company procedures.
• Demonstrate and model strong interpersonal skills, maintain a positive and respective attitude.
• The ability to formulate sound decisions using the available information.
• Act as a role model within and outside of the department.
• Adhere to company policies and procedures, maintain confidentiality, demonstrating the ability to handle sensitive matters.
• Excellent organizational skills and initiative to improve processes.
• Communicate regularly with department head about issues.
• Demonstrate flexible and efficient time management, ability to work independently and prioritize work and complete within given deadlines.

Nice To Haves

• Prior back up head teller experience preferred
• Prior ViaCU experience preferred

Responsibilities

• Perform all tasks and responsibilities as outlined in the "teller" job description
• Ensure that all transactions are in compliance with guidelines for our business
• Manage the vault as is necessary in meeting both the tellers' and the members' needs
• Provide assistance when necessary
• Lead by example-exemplify customer service expectations
• Become familiar with the security system and safety procedures
• Be conscious of fraudulent or suspicious behavior, and of your surroundings
• Be certain that all transactions are conducted in compliance with the rules and regulations, which governs financial institutions and Via Credit Union
• Process various types of transactions
• Manage the cash drawer and balance daily
• Responsible for processing transactions for miscellaneous items sold by ViaCU
• Assist members with the balancing of their accounts
• Learn members’ names; be prepared to ask for identification when necessary
• Scrutinize ID’s and items presented for deposit or cash in order to determine legitimacy
• Count bulk coin deposits
• Assist members in accessing safe deposit boxes
• Set up term deposits
• Advise members of overdue accounts or other matters that are in need of attention
• Process items received through night drop or mail
• Be alert for messages on the system regarding members and their accounts
• Scan checks
• Perform file maintenance as necessary
• Continually listen to and assess members’ needs
• Educate and enlighten members as to how Via Credit Union can meet their needs
• Verify/collect information for check orders
• Responsible for monitoring fraudulent or suspicious behavior
• Must ensure all transactions are conducted in compliance with the rules and regulations, which govern our business, particularly the Bank Secrecy Act/Anti-Money Laundering
• Assist peers and other departments as needed

Benefits

• Health, Life & Disability Coverage
• Affordable medical, dental, and vision (employer co-pay)
• Prescription Drug Plan included in the medical insurance
• Employee Assistance Program included in the medical insurance
• Flexible Spending Account – Dependent Care
• Flexible Spending Account – Unreimbursed Medical
• Basic Life Insurance (employer paid)
• Voluntary Life & AD&D
• Long Term Disability (employer paid)
• Travel AD&D (employer paid
• Paid Time Off
• Vacation
• Sick: 72 hours annually
• Unused hours rolled over to a Sick Bank
• Personal: 16 hours annually
• Free Saturday (after 1 year)
• Holidays: 9 paid holidays
• Community Service Day: Employer paid
• Bereavement Pay
• Financial & Retirement Planning
• Competitive Pay
• Annual Performance Reviews
• Incentive Pay: Some positions qualify for incentive pay
• 401(k): Safe Harbor Non-Elective (employer paid)
• Elective Deferral: Employee contribution, minimum of 1%
• Company Match: Employer contribution, dollar for dollar, up to 3% of annual compensation
• Discretionary Profit Sharing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED