Back Room Processor
About The Position
The Back Room Processor at HomeGoods, a TJX Companies brand, is responsible for delivering a highly satisfied customer experience by engaging with customers, maintaining a clean and organized store environment, and adhering to all operational, merchandise, and loss prevention standards. This role may involve cross-training to support various areas of the store. Key duties include accurately processing customer purchases and returns, promoting credit and loyalty programs, upholding merchandising standards, preparing merchandise for the sales floor, participating in store recovery, and maintaining overall store cleanliness and organization. The position also requires supporting store shrink reduction goals and participating in safety awareness initiatives. TJX Companies emphasizes a vibrant team culture that embraces diversity, fosters collaboration, and prioritizes associate development, offering abundant opportunities for learning and growth within its global operations.
Requirements
- Possess excellent customer service skills.
- Able to work a flexible schedule to support business needs.
- Possess strong communication and organizational skills with attention to detail.
- Capable of multi-tasking.
- Able to respond appropriately to changes in direction or unexpected situations.
- Capable of lifting heavy objects with or without reasonable accommodation.
- Work effectively with peers and supervisors.
Nice To Haves
- Retail customer experience preferred
Responsibilities
- Deliver a highly satisfied customer experience by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment.
- Adhere to all operational, merchandise, and loss prevention standards.
- Role model established customer experience practices with internal and external customers.
- Support and embody a positive store culture through honesty, integrity, and respect.
- Accurately ring customer purchases/returns and count change back to customer according to established operating procedures.
- Promote credit and loyalty programs.
- Maintain and uphold merchandising philosophy and follow established merchandising procedures and standards.
- Accurately process and prepare merchandise for the sales floor following company procedures and standards.
- Initiate and participate in store recovery as needed throughout the day.
- Maintain all organizational, cleanliness, and recovery standards for the sales floor and participate in the maintenance/cleanliness of the entire store.
- Provide and accept recognition and constructive feedback.
- Adhere to all labor laws, policies, and procedures.
- Support and participate in store shrink reduction goals and programs.
- Participate in safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Benefits
- Associate discount
- EAP (Employee Assistance Program)
- Smoking cessation program
- Bereavement policy
- 401(k) Associate contributions
- Child care discounts
- Cell phone discounts
- Pet insurance
- Legal insurance
- Credit union access
- Referral bonuses
- 401(k) match (for those who meet service or hours requirements)
- Medical insurance (for those who meet service or hours requirements)
- Dental insurance (for those who meet service or hours requirements)
- Vision insurance (for those who meet service or hours requirements)
- HSA (Health Savings Account) (for those who meet service or hours requirements)
- Health care FSA (Flexible Spending Account) (for those who meet service or hours requirements)
- Life insurance (for those who meet service or hours requirements)
- Short/long term disability (for those who meet service or hours requirements)
- Paid parental leave (for those who meet service or hours requirements)
- Paid holidays (for those who meet service or hours requirements)
- Paid vacation (for those who meet service or hours requirements)
- Paid sick leave (for those who meet service or hours requirements)
- Auto/home insurance discounts (for those who meet service or hours requirements)
- Scholarship program (for those who meet service or hours requirements)
- Adoption assistance (for those who meet service or hours requirements)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
