Back Parts Counterperson

Mossy Ford•San Diego, CA

About The Position

Mossy Ford in beautiful Pacific Beach is looking for a sharp and reliable Back Parts Counter person who knows how to utilize their experience to keep technicians working and a shop running smoothly. The Back Parts Counter person is responsible for obtaining parts and accessories for the service technicians. This individual must maintain the Parts Department in a clean and orderly manner. The Back Parts Counter person will assist with inventory ordering, stocking and control. Employees in this position will be paid a base hourly wage at the applicable minimum wage rate - $17.50, plus commissions. Commission amounts vary based on performance, with the expected average annual earnings including commissions of approx. $50,000 to $85,000. At Mossy Auto Group our employees are our most valuable asset. Our mission statement is to create an environment of high integrity & mutual respect that nurtures openness, creativity, & innovation. Every employee at Mossy is absolutely critical to its success. As a family owned & operated business we consider each employee and extension of the Mossy family. We promise to deliver the same award winning service and value that our community has come to expect from our dealership through the years. Benefits Medical, Dental & Vision Group Insurance Plans & Discounts 401K Retirement Savings Plan Paid Vacation and Holidays Disability Insurance LAP (Life Assistance Program) Basic Life, Dependent & Accident Insurance Growth Opportunities Paid Training Employee Purchase Incentives

Requirements

Have a High School Diploma or equivalent
3-5 years experience with a Ford Dealership
Ability to work in a fast-paced work environment
Have strong organizational and time management skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals and parts electronic catalogs.
Clean driving record/ valid CA drivers license.
Good communication skills

Responsibilities

Successfully deliver on goals while maintaining the highest customer satisfaction
Maintain up-to-date product and technical knowledge sufficient to effectively communicate with technicians and service staff
Oversee the parts sales process from start to finish
Apply ethical selling techniques and comply with all applicable laws and regulations
Communicate with technicians on parts status
Communicate with staff and customers in a friendly and professional manner.
Be able to read and understand the parts catalog when looking up parts.
Answers phone calls, providing price quotes and other information
Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
Provides high level service to internal and external customers.
Pulls, fills orders from stock and properly price all parts
Maintain a weekly bin checks to ensure accuracy of stock.
Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
Exchange returned parts to determine if parts are defective; exchange part(s) or process refund pursuant with stated company policy
Make sure all internal requests for parts are billed on service repair order.
Set up orders for daily shipment, delivery, or pick-up
Support the company efforts to train and cross train employees