Back Parts Counter Representative

Penske Automotive Group • Fairfield, CT

11d

About The Position

Mercedes Benz of Fairfield, a Penske Automotive Group dealership, is looking for an experienced Back Parts Counter Representative to join our team and help deliver extraordinary customer experiences. JOIN OUR TEAM At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team. Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. The Back Parts Counter Representative is responsible for providing customer service and sales assistance in accordance with company policy. You will act as the primary interface with retail and wholesale customers as well as service department employees to sell the required parts and accessories. APPLY WITH US! If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today! Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Requirements

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic with the ability to work in a fast-paced, results-driven environment.
• Excellent customer service skills
• Ability to understand, keep abreast of, and comply with federal, state, and local regulations that affect parts department including but not limited to hazardous waste disposal, emergency response, safe driving, and OSHA Right-to-Know
• Ability to ensure the use of proper safety equipment 
• Computer proficiency 
• Excellent communication skills with the ability to communicate via face-to-face, phone, or by other means of communication
• Ability to define problems, collect data, establish facts, and draw valid conclusions 
• Ability to process data and organize it for management analysis 
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to calculate figures and amounts such as discounts, interest, commissions 
• Ability to understand and follow work rules and procedures
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form 
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions 
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and practices
• Ability to interact well with others and be a positive influence on morale of department, dealership, and organization
• High school diploma or the equivalent and one-year related experience or equivalent combination of education and experience.
• Valid Driver's License

Nice To Haves

• Associate's degree (A. A.) or equivalent; and two years related experience and/or training; or equivalent combination of education and experience.
• Minimum of one year's experience working in the service drive or at an auto parts retailer or wholesaler.
• ASE Certification preferred but not required
• i-Car Certification preferred but not required
• Specific manufacturer's certification preferred but not required

Responsibilities

• Ensure our Service Technicians have required parts readily available when needed.
• Maintain an unparalleled level of detail and accuracy in a fast-paced environment.
• Focus on customer and Technician satisfaction while ensuring profitability.
• Strive to grow the dealership and your career by setting monthly and annual goals for the Parts Department with the Parts Manager and reporting on your progress.

Benefits

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work.
• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED