Back Office Support Agent

InteLogix

7d•$12

About The Position

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. Are you energetic, enthusiastic with an engaging personality? Are you driven to deliver effective results while providing excellent customer service? Do you have extraordinary communication skills? What’s in it for YOU? Paid Training Medical, Dental, and Vision Insurance Paid Time Off Employee Discounts Full-time, non-seasonal Career Advancement

Requirements

Must be 18 years of age or older
High School Diploma or equivalen
Proficiency in computer operations and navigating multiple systems simultaneously.
Strong professional skills with a positive and adaptable attitude.
Ability to quickly adjust to procedural changes.
Capable of working independently with minimal supervision.
Efficiently manage a high volume of emails daily.
Detail-oriented with the ability to identify changes in documentation from customers.
At least 1 year of experience in relevant role
Moderate experience with Microsoft Excel, including the ability to: Add and remove information in cells Highlight and format cells Add and delete rows Navigate between cells and tabs within the same file Perform basic cell formatting
Proficient in Microsoft Word for document creation and editing.
All job offers are contingent upon completion of a background check.

Responsibilities

Data entry, complete clerical functions, and invoice validation
Review multiple systems and notes to document timelines for corporate and government accounts in preparation for Verizon executive and legal review.
Collaborate with various teams to facilitate updates and finalize settlements for high-balance accounts.
Track and manage updates using Google Sheets and Docs.
Process work queues for Restores, Suspends, and Disconnects.
Handle Google Files for Write-offs and Write-off Recoveries.
Update and maintain process documents.
Complete additional tasks as assigned by the Unit Manager or Client.
Consistently meet department standards for productivity, quality, phone utilization, and attendance.
Attention to detail and accuracy.
Good knowledge of business English, spelling, and punctuation.
Must be able to communicate clearly and effectively in writing.
Have computer technology savviness with the ability to smoothly operate multiple windows and tabs, while simultaneously remain diligent throughout the day.
Ability to troubleshoot and resolve expense report discrepancies / credit card statements independently.