Back Office RN

UnitedHealth Group • Eugene, OR

284d • $71,600 - $140,600 • Onsite

About The Position

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. Optum's Pacific West region is redefining health care with a focus on health equity, affordability, quality, and convenience. From California, to Oregon and Washington, we are focused on helping more than 2.5 million patients live healthier lives and helping the health system work better for everyone. At Optum Pacific West, we care. We care for our team members, our patients, and our communities. Join our culture of caring and make a positive and lasting impact on health care for millions. The Back Office RN Clinical Supervisor is responsible for implementation of standard clinical processes as well as ongoing supervision of all non-imaging clinical staff at this location. The Supervisor will oversee day-to-day operations and is responsible for: quality management, performance improvement and training. The Supervisor is responsible for creating effective working relationships between staff and providers and working collaboratively with, both internal and external providers and staff.

Requirements

• Bachelor's degree in business administration, healthcare administration, nursing, or related field, or equivalent experience.
• Current Oregon RN license.
• Current healthcare level BLS/CPR certification.
• 5+ years of nursing experience, including 1-2 years of supervisory experience.

Nice To Haves

• Experience working in an electronic medical record system.

Responsibilities

• Provides day-to-day supervision of clinical staff.
• Serves as an organizational change agent, providing coaching to staff.
• Responds in the case of a medical emergency.
• Develops communication methods to facilitate the flow of information and maximize effective communication throughout the location.
• Develops an effective team, motivating and influencing staff to excel.
• Collaborates with Front Office Supervisor and Directors to develop, implement and manage continuous Performance Improvement.
• Ensures appropriate compliance with Clinical Practice Guidelines.
• Retrospectively reviewing quality report(s) and collaborating with others to act on improvement opportunities.
• Monitors clinic flow to improve efficiencies and productivity.
• Utilizes Optum Medical Group's resources to implement standard work processes.
• Covers back office staff in the event of a call-out or staff shortage.
• Works with directors and staff to ensure availability of adequate resources, supplies, equipment and services.
• Tracks and reports Daily Management System metrics.
• Participates in interviewing, hiring and managing clinical staff in conjunction with the Director of Imaging or Clinic Manager.
• Communicates performance expectations, providing regular feedback and consistently managing these expectations.
• Completes performance appraisals, promoting staff development activities, utilizing performance improvement procedures as necessary, and adhering to the company policies and procedures.
• Participates in work groups as appropriate.
• Ensures timely and accurate documentation in the patient record and input of data into outcomes database.
• Monitors patient, referring physician and customer satisfaction.
• Builds and develops effective working relationships with physicians, APC's, clinical and support staff.
• Encourages all staff to interact positively and in a spirit of good teamwork with members of other departments.
• Other duties as assigned.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree