Back Office Manager

Gold's Gym - VA/MD/SC-posted 6 months ago

Full-time • Entry Level

Meadowbrook, VA

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We’re looking for a motivated and detail-oriented Back Office Operations Manager to join our team! This key leadership role is responsible for supporting gym operations, driving membership retention, and overseeing daily administrative and customer service functions. If you're passionate about fitness, customer experience, and operational excellence, this is the opportunity for you.

Drive membership retention by engaging with current members and promoting renewals and upgrades.
Collaborate closely with the General Manager to resolve member concerns and operational issues.
Serve as the liaison to the Corporate Customer Care Department, ensuring a smooth communication flow.
Proactively manage cancellations and work toward member retention whenever possible.
Oversee daily cash handling procedures, including timely bank deposits and adherence to all cash management protocols.
Manage retail sales processes, ensuring accurate transactions and inventory tracking.
Maintain a clean and welcoming environment by partnering with the cleaning team and overseeing daily cleaning checklists.
Ensure all member concerns are addressed promptly and professionally.

1–2 years of relevant experience in operations, customer service, or sales
Strong leadership, communication, and organizational skills
Ability to handle difficult situations with patience, professionalism, and tact
Comfortable with basic cash handling and computer systems

College degree preferred, but not required
Background in fitness or wellness is a plus

401(k)
Competitive salary
Dental insurance
Employee discounts
Health insurance
Paid time off
Vision insurance

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