Back Office Lead Medical Assistant

AFC Urgent Care San Diego•San Diego, CA

1d•$23 - $25

About The Position

AFC Urgent Care is seeking Medical Assistants with exceptional customer service skills to become part of our team. American Family Care is the leading provider of urgent care with more than 200 centers nationally and ranked by Inc. Magazine as one of the fastest growing companies in the U.S. Please email your resume via this advertisement for immediate consideration. The primary responsibility of the Back Office Lead is to manage clinical support operations in the delivery of an exceptional overall patient care experience. The Back Office Lead is expected to maintain a high degree of organizational acumen, attentiveness and professionalism.

Requirements

Medical Assistant Certificate
Two (2) years of experience as a Medical Assistant
Basic Life Support (BLS) certification
Must be willing to work schedule: Monday-Thursday 8AM-2PM, and Sunday 8AM-6PM
Possess exceptional customer service skills
High School Diploma

Nice To Haves

Phlebotomy (Preferred)

Responsibilities

Be proficient in essential Back Office functions and basic Front Office operations.
Assists in the training and development of support staff.
Assist Providers navigate the EHR/EMR features and functions.
Ensure optimal patient workflow and minimal wait times.
Maintain medical equipment to include x-ray unit.
Managed medical supply inventories to support day to day operations.
Ensure Monthly QA of Lab, Radiology and control logs are up to date.
Assist with patient callbacks, follow-up and appointment reminder calls.
Perform patient complaint resolutions while maintaining strict confidentiality.