Back Office Coordinator / Lead Medical Assistant

TriHealth • Wilmington, OH

13d • Onsite

About The Position

We’re excited to welcome TriHealth Clinton Regional Hospital to our system—marking a new chapter in our shared mission to deliver exceptional care and strengthen our regional network. Location Advantage: Country Living with City Access TriHealth Clinton Regional Hospital (CMH) is located at 610 W Main St, Wilmington, OH 45177 and it is a 165-bed hospital located in the heart of Wilmington, Ohio—a charming community that offers the tranquility and friendliness of country living. Nestled in a scenic rural setting, Wilmington provides a peaceful lifestyle with easy access to urban amenities. It’s centrally located just an hour’s drive from three of Ohio’s major metropolitan areas: Cincinnati, Dayton, and Columbus. This unique location allows healthcare professionals to enjoy a relaxed pace of life while staying connected to vibrant city culture, entertainment, and career opportunities. Office Location: Primary Care office East Clinton at 12459 SR 22 & 3 Sabina, OH. Work Hours: Full-time, 80 hours biweekly Day Shift Monday: 8:00 AM – 5:00 PM Tuesday: 8:00 AM – 7:00 PM Wednesday: 8:00 AM – 5:00 PM Thursday: 8:00 AM – 5:00 PM Friday: 8:00 AM – 12:00 PM Job Overview: This position will provide leadership in the clinical area involving medical assistants and/or back-office staff to enhance efficiency and continuity of delivery of patient care; work cooperatively with the team concept demonstrating flexibility, motivation and commitment to quality patient care.

Requirements

• High School Diploma or GED (Required)
• 1 - 2 years' experience Clinical in Healthcare as a Medical Assistant (Required)
• Pharmacology
• Working knowledge of OSHA Guidelines and Managed Care plans
• CLIA (Lab) processes and procedure
• Basic Life Support (BLS) Required

Responsibilities

• Accurately documents all care rendered to a patient and all actions taken on behalf of a patient in the patient’s
• Assists with billing/invoicing, member enrollment, payroll deductions and annual budgeting.
• Assures a steady and constant patient flow from the reception room to the exam room.
• Provides leadership of day to day clinical staff including M.A.'s and other back office staff.
• Communicates with front office staff in triaging phone calls for urgent or emergent care.
• Maintains closet, stock, exam rooms, immunizations and meets JCAHO standards.
• Orients or trains all clinical staff upon hire and performs annual competency check sheet in conjunction with physicians.
• Identifies technical and education needs of the staff and devises a performance
• Assures that the patient's right to privacy, dignity and respect.
• Coordinates clinical practices and processes including annual flu clinics (administration process and documentation of all vaccines); updating all TriHealth Clinical Manuals; maintaining accurate laboratory logs in accordance with CLIA regulations; inventorying medications, injectables, and back office medical supplies, placing orders and verifying accuracy upon delivery.
• Oversees and appropriately triages patient calls and assures the proper disposition of calls to meet the patient needs.
• Oversees the pharmacy line and the nurse line.
• Makes sure that all messages are found for the day.
• Notifies physician with emergency complaints and demonstrates competency in clinical care protocols, including 911 and HIPAA.
• Notifies manager of any unusual incidents regarding patients or employees.
• Oversees and demonstrates proficiency in assisting with medical procedures on adults and children.
• Maintains annual competencies.
• Records vital signs, weight, height, head circumference if applicable, checks medicines on each visit, and notes PAP, Mammogram, and PSA and Rectal at each visit.
• Updates Flow Sheets (diabetic flow sheet and Coumadin) as applicable at each visit.
• Checks the patients DOB at each visit.
• Obtains a complete reason for patient visit.
• Assures that other medical assistants maintain their certifications.
• Oversees and maintains the safety and cleanliness of the treatment area and laboratory.
• Demonstrates knowledge of the principles of clean and sterile procedures in the use of medical equipment.
• Follows JCAHO standards such as removal of expired items.
• Skillfully and accurately administers pediatric and adult medications / immunizations.
• Ensures that others are familiar and compliant with JCAHO.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees