Back Office Clinical Supervisor

Newport Orthopedic Institute•San Clemente, CA

50d•$28 - $35•Onsite

About The Position

The Back Office Medical Supervisor is responsible for supervising the clinical and administrative functions of the back office at our Newport Beach location. This requires working knowledge of the duties of medical assistants. The Back Office Medical Supervisor must train and manage staff, identify improvements to operational processes. Ability to address situations as they arise, to schedule and prioritize workloads, and to enforce company policies and procedures is required. The Back Office Medical Supervisor is a representative of the institute, and must maintain the professionalism, maturity, and positive attitude necessary to facilitate a high performing and effective team.

Requirements

Three to five years of clinical back office or physician practice management experience preferred
Knowledge of workflow processes of physician practice.
Demonstrated leadership and training skills required
Bachelor’s Degree preferred.
Current BLS certificate

Nice To Haves

CCMA preferred

Responsibilities

Assigns, directs and ensures tasks are being completed for back-office employees such as Medical Assistants, Cast Technicians, X-Ray Technicians, and all others
Oversees appropriate staffing levels based on volume to ensure adequate office coverage; including appropriate use of staff overtime
Communicates regularly and effectively with MD about patient flow issues and participates in improvement efforts.
Supervise and evaluate staff, including but not limited to: complete employee reviews; keep accurate records of employee attendance and timesheets; provide positive direction to motivate quality performance; provide guidance to personnel
Arrange meetings with back-office staff on monthly basis
Maintains a high degree of knowledge of the policies and procedures of the practice, drawing upon years of medical assisting or clinical experience
Interviews and makes hiring recommendations for new Medical Assistants
Observes infection control techniques (ie hand washing) of clinical staff (MAs, Orthopedic Technicians, X-Ray Technicians) and ensures timely documentation and submission of educational efforts with clinical staff.
Enhances patient visits with provider by providing ongoing education to patients regarding treatments, disease processes, health maintenance and medication adherence.
Assists providers with exams and treatments as needed.
Serves as the facility representative for patients, families, visiting physicians and other medical practice representative.
Represent Newport Orthopedic Institute, "Motion is Life", its mission and principles while working with clients, social service organizations, health agencies and the larger community.
Ensures employees are in compliance with renewal of certifications (x-ray, phlebotomy, etc.)
Streamline and increase efficiencies of back-office procedures
Works with Manager to comply with operating budget for office site(s).
Ensures correct documentation and recording of all pertinent information in the patient's chart in compliance with Clinic policies, contract requirements and government regulations.
Demonstrates a thorough knowledge of infection control procedures; strictly adheres to policies and procedures.
Ensures clinical staff observe, record and report to providers patient/client condition and reaction to medications and treatments.
DME liaison – learn all rules, regulations, and restrictions for DME. Inventory should be reported to you for further management
Monitor Fee Ticket completion with a 24 hour turnaround time
Monitor that all tasks are being completed within the 72 business hour turnaround time frame (disabilities, authorizations, etc.)
Conduct regular inspections and maintenance of systems and equipment; monitor fire alarm control panels and other emergency equipment as directed by the Director of Compliance
Ensure compliance with company or government regulations (OSHA, HIPAA, etc.)
Regulates that all physicians are in compliance according to NOI guidelines (eRx, tasking, patient tracker, etc.)
Monitors staff compliance to dress code and badge policy at all times in patient/client care areas.
All other duties as assigned.