Back Office Assistant Manager

Datamark•El Paso, TX

20d•$58,000•Onsite

About The Position

DATAMARK, Inc. is currently seeking a talented and experienced Back Office Assistant Manager to join our team. As a leading provider of business process outsourcing solutions, DATAMARK helps organizations worldwide manage their operations more efficiently and effectively. The Back Office Assistant Manager will play a key role in overseeing the day-to-day operations of our back office data entry department and ensuring smooth and efficient workflow. In this critical role, you will oversee business processes and ensure smooth operational functioning in our back office tasks. You will be responsible for leading a dedicated team, providing guidance, and ensuring that all procedures are adhered to while promoting efficiency and productivity. In this role, the Back Office Assistant Manager will be responsible for supervising a team of back-office associates responsible for our mail room and data entry processes, monitoring productivity and quality metrics, and implementing process improvements to enhance operational efficiency. They will also handle escalations, resolve complex issues, and collaborate with other departments to streamline processes and deliver excellent results. The Back Office Assistant Manager will report to the Site Leader and work closely with them to achieve organizational goals.

Requirements

This is an on-site position based in El Paso, Texas, USA.
At least 6 years of back-office field experience (mail room and data entry) with 4 of those years in a supervisory role.
At least 1 year of experience in a back-office management role.
Extensive experience and understanding of P&L management, tracking financials, balancing income and expenses, and financial goal setting.
Knowledge and understanding of a BPO with an emphasis in and strong communications with client directly.
Strong command of Microsoft Office tools. Word, Excel, PowerPoint and Outlook required.
Exceptional leadership, communication, and organizational skills.
Proven ability to analyze data and improve processes effectively.
Strong multitasking capabilities and the ability to work under tight deadlines.

Nice To Haves

Possession of a Bachelor’s degree in Business Administration or a related field is preferred.

Responsibilities

Overseeing the day-to-day operations of our back office data entry department and ensuring smooth and efficient workflow.
Oversee business processes and ensure smooth operational functioning in our back office tasks.
Leading a dedicated team, providing guidance, and ensuring that all procedures are adhered to while promoting efficiency and productivity.
Supervising a team of back-office associates responsible for our mail room and data entry processes
Monitoring productivity and quality metrics
Implementing process improvements to enhance operational efficiency.
Handle escalations, resolve complex issues, and collaborate with other departments to streamline processes and deliver excellent results.
Work closely with the Site Leader to achieve organizational goals.