Back of House Shift Leader

Chick-fil-A•Kennewick, WA

37d•Onsite

About The Position

At Chick-fil-A Kennewick, we know that great service starts behind the scenes. As a Back of House (BOH) Shift Leader, you'll guide our kitchen team through each shift with clarity, care, and confidence. You'll be responsible for leading the team in real time - ensuring top-tier food quality, clean and safe operations, and a positive, encouraging atmosphere. This is a hands-on leadership role for someone ready to coach, support, and keep the kitchen running smoothly If you're looking for a growth-minded team that values leadership and integrity - we'd love to meet you.

Requirements

Previous leadership experience in a fast-paced kitchen or quick-service restaurant preferred.
Strong knowledge of food prep, kitchen flow, and safety standards.
Clear communicator who can coach, correct, and encourage effectively.
Dependable, team-first mindset with a passion for helping others succeed.
Positive, servant-hearted, and calm under pressure.
Excellent problem-solving and multitasking skills.
Must be available to work peak hours, including early mornings, evenings, or Saturdays.
Flexible scheduling is available, but team needs may vary week to week.

Nice To Haves

Bilingual (English/Spanish) is a strong plus!

Responsibilities

Lead and supervise the kitchen team throughout each shift.
Delegate tasks effectively and manage workflow for efficiency.
Offer real-time coaching, direction, and feedback to help team members succeed.
Address performance issues with care and professionalism.
Promote a positive, team-oriented culture where everyone feels valued.
Identify and encourage future leaders within the team.
Ensure every food item meets Chick-fil-A's quality and presentation standards.
Oversee kitchen safety, sanitation, and cleanliness throughout the shift.
Be hands-on and knowledgeable in all kitchen stations (breading, prep, fryers, dishwashing).
Support inventory checks and report any supply issues or equipment concerns.
Collaborate with Front of House Shift Leaders to maintain smooth, timely service.
Ensure quick, accurate, and safe food preparation during all meal periods.
Help minimize guest wait times through efficient kitchen operations.
Support the team in resolving any food-related guest concerns.
Encourage a sense of purpose and pride in preparing food that brings joy.
Minimize waste through smart prep levels and portioning.
Implement efficient practices that maintain quality and speed.
Identify small improvements that can make a big impact on operations and costs.
Ensure proper use and maintenance of equipment to prevent unnecessary expenses.