Back of House Shift Leader

Chick-fil-A•Kahului, HI

46d•Onsite

About The Position

As one of our Back of House Shift Leaders, you are tasked with high responsibility to manage and lead the Back of House team during day-to-day operations and effectively lead shifts in the kitchen. You provide regular coaching and leadership, ensure team members are in the best positions to work effectively, create line-ups and run breaks, and monitor performance and operations, ensuring guests receive the high-quality and safe food products they have come to expect from us. As a leader, you will receive hands-on support and development from your managers and genuine responsibility and business experience as you work and problem-solve together with other shift leaders to better improve guest experience.

Requirements

Proven track record of pursing excellence in all you do and genuine care for others
Required availability Monday-Saturday for full-time roles (working an average of 33 hours or more) and preferred availability of at least 5 days for part-time. Shift hours can vary depending on availability but for morning shift, shifts generally fall somewhere between 5:00am-2:00pm and for night, between 2:00pm and 10:00pm (Note: our store hours of operation are from 6am-9pm)
Ability to work in a fast-paced environment (both inside and outside the store)
Ability to communicate effectively with guests and team members
Have reliable transportation
Be able to work together with others, adaptable, and dependable with a strong work ethic
Have the ability to lift up to 50 lbs.
Must be 18 or older
Strong background in food service/production, leadership experience or equivalent work experience
Ability to achieve strong results while also building positive relationships with others

Nice To Haves

Certification in ServSafe
Interest in leadership growth and/or restaurant management
Desire to grow further into leadership locally with Chick-fil-A Kahului and/or Chick-fil-A, Inc.

Responsibilities

Lead scheduled Back of House team member and overall Back of House shift operations on each of your shifts
Prepare line-ups and effectively position team members, balancing development and meeting the needs of the shift
Coach and manage performance of team members on the shift, providing development and guidance as needed
Ensure Back of House operations run smoothly and effectively
Monitor and temp food products to ensure they meet food and quality expectations
Ensure team members maintain a clean and safe environment throughout the day
Ensure each shift is properly stocked and ready for the next shift
Manage schedule changes on your shift, anticipating needs and problem solving changes like call-outs
Monitor rotation of chicken thawing and food preparation
Communicate with other leaders such as the Front of House Shift Leads to ensure a cohesive shift and engaging environment for team members
Manage and assemble food products for catering orders
Meet regularly with leaders and team members to identify and problem-solve opportunities in the restaurant
Complete shift reports and track performance to ensure strong store and personal development results
Manage and submit waste as it occurs

Benefits

A fun work environment where you can positively influence our local community
Flexible schedules that include being closed on Sundays and time off for the important things of life like family gatherings
Competitive pay including free shift meals and opportunity for additional raises
Opportunity for promotions with intentional focus and development for those interested in leadership (or simply looking to grow personally in their role as a team member)
A place to develop your professional skills in hospitality and customer service from a brand rated #1 in customer service by the ALCI for the last 10 years
Scholarship opportunities to assist you on your path to educational growth
401k contributions to help you prepare financially for you and your family's future
Health insurance to care for your personal needs
Hands-on development from leadership and challenging and worthwhile development and coaching opportunities

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