Back of House Operations Manager
About The Position
We are looking for an impact-driven Back of House Operations Manager with experience driving results and in high-volume kitchen systems. If you have experience holding people accountable through relational leadership, join a multi-unit Chick-fil-A organization where proven leaders can expand their impact over time through increased responsibility and scope. Why Chick-fil-A Benbrook Chick-fil-A Benbrook, led by Owner/Operator Jeremy Kirwan has achieved Guardian of the Brand, an elite food safety achievement for 10 quarters in a row, and consistently scores in the top 20% of customer satisfaction scores Chick-fil-A is the fastest growing Quick Service Restaurant in the nation with the highest customer satisfaction scores for 10 consecutive years Chick-fil-A has awarded $191 million in team member scholarships since 1973, with $26 million total awarded to 14,000+ winners in 2025
Requirements
- Full-time open availability, including Friday & Saturday
- 2+ years leading teams in a kitchen or production-driven environment, with responsibility for people, systems, and results
- Experience managing shifts, leading leaders, and being accountable for food quality, speed, and labor
- Proven ability to coach for performance and hold others to high operational standards
- Passion for delivering excellence and alignment with Chick-fil-A’s values
Responsibilities
- Leading Back of House daily operations with a sharp focus on food quality, accuracy, and speed of production
- Coaching and developing Shift Leaders and BOH Leaders to run high-performing BOH shifts
- Managing a team of 15+ and creating a culture of accountability, urgency, and teamwork
- Protecting profitability by reducing waste, stewarding labor, and managing lean inventory systems
- Ensuring full compliance with food safety, cleanliness, and equipment maintenance standards
- Partnering with Front of House leadership to deliver seamless peak-period execution and excellent guest experience
- Identify bottlenecks in kitchen operations and take decisive action to maintain speed and service excellence
Benefits
- Health Insurance with employer contribution
- 401K with matching benefits
- Paid Vacation
- Tuition Discounts at Over 100 Colleges
- Never work on Sundays
- Excellent Career Advancement Opportunities
- Overtime Available
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
11-50 employees
