Back of House Manager

PharmaCann•New Market, MD

16h•Onsite

About The Position

PharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Maryland, Colorado and Michigan as a medical and/or adult use cannabis provider to patients and customers. We are looking for energetic, results-driven individuals to join our rapidly growing team and industry. The Back of House Manager is responsible for managing policy and procedure, inventory, receiving orders, compliance, conducting internal audits within the dispensary, responsible for training and holding team members accountable to complaint and accurate cash processes, maintaining menu integrity, coordinating with HQ partners to resolve variances and technical issues and all other operational objectives of PharmaCann store operations. This position is responsible for ensuring all employees of the dispensary are accountable to these same responsibilities. This position manages the inventory team and at times the check-in (camera) department to improve accuracy, and operational initiatives, ensure safety, security, and all State and local regulatory standards are maintained. The Back of House Manager is an expert in their field of cash reconciliation, inventory receiving, inventory audits, state tracking systems, FIFO compliance, order fulfillment, regulatory and compliance standards.

Requirements

Minimum 21 years of age (or per state regulations)
Store management experience preferred
Minimum 2 years’ experience supervising the training, quality, and customer service in retail
1 year PharmaCann supervisory experience will be considered in lieu of 2 years supervisory experience ● Minimum 4 years’ retail experience, including a combination of front end and/or inventory responsibilities ● Skilled in Google and/or Microsoft Office Suite
Experience with significant P&L responsibility
Strong knowledge of retail technology platforms and systems
Must possess strong analytical skills to assess data, facts, and figures used to develop strategies designed to improve the business
Business Acumen
Ability to communicate proficiently both verbally and in written format
Communication Proficiency
Excellent Time Management
Detail Oriented
Valid Driver's License and ability to successfully pass a Motor Vehicle background check (where applicable)
Pass a comprehensive background check that includes a criminal history, and obtain and maintain state agent requirements

Nice To Haves

Bachelor’s Degree in business, operations management, or a related field is preferred

Responsibilities

Oversee and execute all inventory specific initiatives as outlined on the master calendar.
Deliver results and strategic direction by ensuring day-to-day operations run smoothly through the store team.
Work with cross-divisional teams to build consensus on strategic objectives, goals, and operational plans.
Perform internal audits designed to evaluate risk and test internal controls, as well as identify opportunities for best practices and more efficient operational processes. (e.g. safety and security, facilities, cash, technical, inventory, and other areas as assigned.)
Ensure the store is audit compliant and achieves acceptable scores
Conduct interviews and store walkthroughs, performing analysis to identify key business risks and controls.
Uphold company standards for merchandise presentation and ensure menu availability is current.
Directly supervise the check-in/camera assigned team to ensure acceptable standards are maintained for the overall safety and upkeep of the dispensary.
Comply and audit cash procedures as it pertains to preparing deposits and daily cash reconciliation.
Establish and implement operational policies, standards, and procedures for retail staff.
Ensure compliance with all safety and security policies and procedures within the retail store.
Prepare reports of findings and recommendations for management that will identify and monitor business opportunities for improvement.
Assure that staff within all divisions of responsibility have a thorough understanding of our corporate processes, SOPs, and assist with providing education in areas that need to be addressed.
Work closely with cross-divisional managers to assign and schedule additional daily audits.
Work with cross-divisional managers to ensure adequate staffing is scheduled and payroll goals are met.
Communicate, work closely, and successfully collaborate with other Managers to achieve the organization’s goals.
Interview, recruit, and hire to fill gaps in open positions in a timely manner based on store performance and volume.
Train managers and employees in expected operational standards using appropriate tools such as SOP’s, compliance audits, company and state policy, and procedures.
Develop and maintain a training calendar and ensure associate onboarding and new hire training is complete. ○ Ensure continuous training and development with team members through training curriculums that result in consistency across all stores.
Write and deliver team members’ performance reviews in partnership with GM to determine succession plans, build on member’s strengths, and develop areas of improvement.
Manage the performance, coach, and discipline team members on performance and violation of company and compliance policies in partnership with GM and HR.
Maintain a highly organized and professional documentation of employee issues.
Provide leadership, training, guidance, and support to team members that foster continuous learning and improvement in the performance of the store.
This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, sales consulting, outreach, inventory, security, delivery, and visual merchandising ● Projects a positive image of the organization to employees, customers, industry, and community.
Work closely with GM and other Managers to exceed sales volume and KPI goals
Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives.