Back of House Manager

Chick-fil-A•Arlington, TN

42d

About The Position

At the Lake District Chick-fil-A, Managers are responsible for assisting the upper leadership team in all aspects of shift management and ensuring that each guest has an outstanding experience. Managers are responsible for following established opening and closing procedures for their assigned area of the restaurant. Lake District Chick-fil-A is seeking hospitality professionals. At Lake District Chick-fil-A, the Manager role is more than just a job, it's an opportunity to be a hospitality professional and earn a premium wage. In addition to working directly for an independent Operator, team members gain life experience that goes far beyond just serving a great product in a friendly environment. If you are looking for a great work environment with true career opportunities, then Lake District Chick-fil-A is the place for you. Chick-fil-A is a great opportunity for people of all ages and backgrounds, and no experience is necessary. Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Requirements

18+ years old
Demonstrated leadership experience required
Available to work days, weekends, and/or nights
Must be able to work up to 45 hours per week
Must be available to work up to 4 Saturdays a month
Complete all leadership development assignments
Complete training assignments on new or advancing team members
Complete performance reviews on team members

Responsibilities

Enact the Operator's vision
Ensure adherence to the Create Raving Fans strategy by holding Team Members accountable to Chick-fil-A standards
Strictly adheres to all Company policies and procedures.
The #1 Goal of a Manager is to drive the productivity of the team to levels of excellence.
Develop, train, and oversee Team Leaders who assist in running the shift
Develop good, working relationships with other managers to ensure that labor is leveraged well
Monitor and evaluate staffing levels to ensure Operational Excellence
Assist with Training of Team Members
Ensure Team Members are adhering to established recipes/procedures and new rollout-outs as necessary
Lead by example- Living out and ensuring team members are adhering to 1st and 2nd mile services and winning hearts everyday
Must be fully capable of following the opening and closing procedures of the Restaurant and well versed in back office procedures and computer applications
Communicates employee performance and policy/procedure violations to upper leadership for appropriate handling.
Creating the setup sheet
Administering breaks
Making labor cuts when necessary
Delegating tasks to team members and team leads
Ensures that Team Members follow recipes and reads screens to accurately prepare all orders.
Ensures that Team Members are extremely accurate with weights and measurements for all recipe items.
Ensures that Team Members work at a pace to maintain restaurant's established speed of service guidelines.
Ensures that workstations are clean and well stocked at all times.
Ensures that all kitchen equipment is in working order.
Understand emergency procedures and food safety guidelines
Perform additional tasks as needed throughout shift
Maintain a positive relationship with all Leaders and Team Members
Demonstrate respect; be an example and set the tone for others
Discuss disagreements privately, professionally and in a timely manner
Strive to promote the Chick-fil-A brand and create brand loyalty in customers
Make timely decisions judged to be right for the business even though they may be difficult, controversial, or circumstances may be unclear
Take ownership for decisions by standing by them and accepting resulting consequences
Help detect and resolve team breakdowns
Communicate effectively with individuals up, down, and across the organization.
Present opinions accurately and persuasively-both one-on-one and to a group
Display a contagious sense of enthusiasm for the Chick-fil-A brand.
Actively promote and protect the Chick-fil-A brand.
Complete all leadership development assignments
Complete training assignments on new or advancing team members
Complete periodic reviews on team members
Achieve assigned selling goals
Motivate and lead team members to achieve 78% or greater score in speed of service, cleanliness, order accuracy and overall satisfaction scores
Complete or delegate 2 Safe Assessments a day with the goal of achieving a Food Safety Score of 1 out of 10
Complete or delegate 2 ERQA's a day with the goal of achieving a Food Safety Score of 1 out of 10