Back of House Key Supervisor at Puckett's in Pigeon Forge

A Marshall Hospitality • Pigeon Forge, TN

6h • Onsite

About The Position

Puckett's in Pigeon Forge is hiring a qualified Back of House Key Supervisor to join our team in Pigeon Forge, TN. We are looking for a leader with a hands-on and positive leadership approach as we continue to grow and build in this high energy market. Please visit our website for more information about our concept and company at puckettsgrocery.com. Puckett's Pigeon Forge is a part of the A. Marshall Hospitality family of restaurants which includes 8 Puckett's Grocery & Restaurant locations, Deacon's New South, and Scout's Pub. The Back of House Key Supervisor's role is to oversee, direct, and coordinate the planning, organization, training, and leadership necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness and sanitation.

Requirements

• Be 21 years of age or older.
• Have reliable transportation to and from work.
• Must pass the federally mandated E-verify process.
• Be able to reach, bend, stoop and frequently lift up to 50 pounds.
• Be able to work in a standing position for long periods of time (up to 10 hours).
• Be able to work weekend and evening shifts.
• Must be able to communicate clearly with managers, kitchen and dining room personnel and guests.
• Excellent communication skills for dealing with diverse staff.
• Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to restaurant problems.
• Self-discipline, initiative, leadership ability and outgoing.
• Pleasant, polite manner and a neat and clean appearance.

Responsibilities

• Promote, work, and act in a manner consistent with the mission of A. Marshall Hospitality: "To make every person we interact with feel like family and to make every guest a fan."
• Understand completely all policies, procedures, standards, specifications, guidelines and training programs and ensure that all are followed and completed on a timely basis.
• Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
• Ensure compliance with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees, and guests.
• Monitor compliance with health and fire regulations regarding food preparation and serving and building maintenance.
• Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
• Ensure that all food and products are consistently prepared and served according to the restaurant's recipes, portioning, cooking and serving standards.
• Investigate and resolve complaints regarding food quality, service, or accommodations.
• Must coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
• Estimate food and beverage costs and requisitions or purchase supplies, equipment, and food and beverages.
• Oversee cleaning and maintenance of equipment and facilities to ensure that all health and safety regulations are adhered to.
• Investigates and resolves food quality and service complaints.
• Ensure that all products are received in the correct unit count and condition and deliveries are performed in accordance with the restaurant's receiving policies and procedures.
• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
• Maintain food and equipment inventories and keep inventory records.
• Order and purchase equipment and supplies.
• Review work procedures and operational problems to determine ways to improve service, performance, or safety.
• Arrange for equipment maintenance and repairs, and coordinate a variety of services, such as waste removal and pest control.
• Direct hiring, assignment, training, motivation and termination of personnel.
• Assess staffing needs and recruit staff.
• Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
• Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
• Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.
• Continually strive to develop staff in all areas of managerial and professional development.
• Organize and direct worker training programs, resolve personnel problems, make hiring and termination decisions, and evaluate employee performance.
• Attend all scheduled employee meetings and offer suggestions for improvement.
• Fill in for fellow employees when needed to ensure guest service standards and efficient operations.

Benefits

• Two weeks paid vacation per fiscal year, available after 6 continuous months with the company.
• Annual Incentive Trip - we set stretch goals annually for each location, and for the locations that meet those goals we take them on a five day mostly paid trip to celebrate. We have been to places like Cabo San Lucas, Telluride, CO, and on a cruise! You must be with the company for 10 months to be eligible.
• Eligibility to participate in the company's employee health benefits program which includes Medical , Dental and Vision Insurance stated 60 days after hire, plus the first of the month
• Short-Term Disability Insurance, which includes Paid Maternity Leave
• 50% discount for you and your immediate family at your restaurant of employment for in-house food and non-alcoholic beverages
• 50% discount at any of our affiliated restaurants for in-house food and non-alcoholic beverages and apparel
• Discounted rates available for catering services for all of our affiliated restaurants.

What This Job Offers

• Career Level: Manager
• Education Level: No Education Listed