Back of House Director

Chick-fil-A•Brooklyn Park, MN

45d•$19•Onsite

About The Position

At Chick-fil-A, Leaders are responsible for assisting the Operator in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Leaders are responsible for supervising assigned stations for an entire shift and may be assigned to open or close the restaurant; following established opening and closing procedures. A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A. Directors in the restaurant are the highest level of leadership that report to the Operations Director and the Operator directly. Directors will need to be available to open or close the restaurant (being available for both results in more flexibility/hours for the applicant)Opening shift begins at 5:30 AM and Closing shift ends around 11:00 PM. Ideally a Director works between the hours of 8AM-8PM (not 12 hour shifts, 8-10 hours in that window) but will need to be available if need arises for the position. Directors are characterized as individuals who are Highly Motivated Self Accountable Strong understanding of restaurant operations Ability to follow and give direction Capable of leading teams and working as a team Capable of analyzing and addressing problems Capable of learning technology driven systems Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Requirements

Must be 18 or older to apply
Experience in Leadership Required
Highly Motivated
Self Accountable
Strong understanding of restaurant operations
Ability to follow and give direction
Capable of leading teams and working as a team
Capable of analyzing and addressing problems
Capable of learning technology driven systems

Responsibilities

Ensures that Team Members follow recipes and read tickets to accurately prepare all orders.
Ensures that Team Members are extremely accurate with weights and measurements for all recipe items.
Ensures that Team Members work at a pace to maintain the restaurant's established speed of service guidelines.
Ensures that workstations are clean at all times.
Ensures that cashiers follow cash handling procedures at all times.
Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
Ensures that Team Members monitor the dining room, restroom, parking lot and overall facility cleanliness.
Perform any of the tasks above as needed throughout shift
Addresses guest issues that may arise; consults with management regarding complex issues.
Maintains a positive working relationship and treats all employees with honor, dignity and respect while providing them with direction and feedback.
Communicates employee performance and policy/procedure violations to management for appropriate handling.
Strictly adheres to all Company policies and procedures.