Back of House Director-Newburgh

Chick-fil-A•Evansville, IN

41d

About The Position

A Director is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant's heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Directors are responsible for executing daily operations and keeping Team Leaders accountable for each component of Operational Excellence and our Recipe for Service. A Director's two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing Team Leaders. Directors lead by example and set the tone that others will follow.

Requirements

Smile
Create and Maintain Eye Contact
Speak Enthusiastically
Make Emotional Connections with Guests
Reliable transportation
Ability to work in a fast-paced environment
Strong people skills with a desire to serve Team Members
Strong commitment to superior customer service
Ability to manage Team Member behavioral and performance issues
Ability to work in a team environment with shared ownership and responsibility
Prior experience (3-5 years) of restaurant management is preferred

Responsibilities

Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
Offer immediate and respectful response to Guest's needs
Assist in training of new hires, set the tone for a shift, and act as a role model for our team
Be a friendly, encouraging team player
Open and/or close, lead shifts, key holder
Excellent communication skills, both written and verbal
Thinking for and leading a multi-million-dollar business
Push team members to be their best while delivering excellent customer service
Innovation & Strategy
Vision
Accountability
Goal Setting
Employee Training & Development
Reviews
Scheduling
Ordering
Inventory
Budgeting