Back Gate Guest Ambassador - Part Time - San Diego Zoo Safari Park

San Diego Zoo Wildlife Alliance•Escondido, CA

7d•$20•Onsite

About The Position

San Diego Zoo Wildlife Alliance is a nonprofit international conservation leader, committed to inspiring a passion for nature and creating a world where all life thrives. Empowering people from around the globe to support our mission to conserve wildlife through innovation and partnerships, we support cutting-edge conservation, and bring the stories of our work back to our two world-famous front doors — the San Diego Zoo and San Diego Zoo Safari Park — giving millions of guests, in person and virtually, the opportunity to experience conservation in action. The deep and extensive knowledge gained from more than a century of experience in wildlife care, health, veterinary services, nutrition and conservation makes us invaluable in the global effort to save species. Our team members play a crucial role in driving our conservation efforts forward and bringing us closer to a world where all life thrives. The Back Gate Guest Ambassador is committed to the department's mission and vision of providing the finest customer service to each guest by actively engaging in meaningful guest encounters. The Back Gate Guest Ambassador performs a variety of duties providing assistance to the organization visitors. This position reports to the Security Supervisor.

Requirements

Customer service and/or guest relations experience
Current valid California driver’s license in good standing
Ability to manage internal and external customer interactions with a high level of tact and diplomacy
Able to effectively work in a team environment
Able to communicate and work well with others
Ability to take direction
Knowledge of how to use two-way radio equipment
Ability to use point-of-sales automated systems

Nice To Haves

Bilingual preferred

Responsibilities

Provides guest service by greeting guests, providing directions/general information, and maintains crowd control as needed.
Checks various forms of admission and applicable identification, utilizes variety of tools to maintain proper attendance counts.
Provides special event support, works with outside vendors and provides transportation utilizing company vehicles.
Responds to guest inquiries, and refers questions/concerns to Security Supervisor as appropriate.