Back-End Dept Supervisor

Lowe's Companies, Inc. • Martinsville, VA

72d

About The Position

All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As an Back End Department Supervisor, this means: Removing barriers, addressing inefficiencies, and enabling staff to delighting our customers. Collaborating with front-end and back-end operations associates to ensure items are adequately stocked. Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques. The Back End Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage. The Back End Department Supervisor impacts Lowe’s mission daily by planning, scheduling, monitoring, and successfully implementing all non-selling operations in the back end of the store, facilitating the store’s ability to provide a superior customer shopping experience and maximize sales and profitability. To be successful, the Back End Department Supervisor must collaborate and communicate with other Department Supervisors and Assistant Store Managers to determine the most effective methods for meeting service, operations, and safety objectives. The individual in this role must continuously drive efficiencies and be able to teach others the skills needed to maintain effective store operations. It is important that this associate communicate upward to keep management informed of concerns, issues, recognitions, and morale. The Back End Department Supervisor helps keep our store safe by conducting safety walks, reporting hazards, training and monitoring staff, and understanding all safety and lifting requirements. In addition to the responsibilities summarized above, individuals in this role may occasionally open or close the store or serve as manager-on-duty (MOD).

Requirements

• High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in the process of training, mentoring and developing associates.
• Experience working cross-functionally.
• Experience using Microsoft Office Suite.
• Ability to obtain sales related licensure or registration as may be required by law.

Nice To Haves

• Experience supporting front-end or back-end operations in a retail environment.
• Experience in customer service role.
• Experience in a leadership role with direct report responsibility.
• Experience working in the home improvement retail sector.
• Experience working in a fast paced, dynamic retail environment.
• Experience in key carrying role with manager-on-duty responsibilities.
• Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).

Responsibilities

• Removing barriers, addressing inefficiencies, and enabling staff to delight customers.
• Collaborating with front-end and back-end operations associates to ensure items are adequately stocked.
• Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.
• Leading and enabling a team of associates to deliver the best possible customer experience.
• Coaching and training associates, delegating, and following-up on daily tasks.
• Managing performance and ensuring adequate department coverage.
• Planning, scheduling, monitoring, and implementing all non-selling operations in the back end of the store.
• Conducting safety walks, reporting hazards, and training and monitoring staff.

Benefits

• Exceptional benefits and opportunities to grow skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees