Back-End Dept Supervisor

Lowe's Companies • Martinsville, VA

75d

About The Position

As a Back End Department Supervisor at Lowe's, you will be responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating tasks, managing performance, and ensuring adequate department coverage. You will collaborate with front-end and back-end operations associates to ensure items are adequately stocked and monitor the use of store power equipment while coaching employees on safe behaviors and lifting techniques. Your role will also involve conducting safety walks, reporting hazards, and understanding all safety and lifting requirements. Additionally, you may occasionally open or close the store or serve as manager-on-duty (MOD).

Requirements

• High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
• Experience providing direction or supervision to teams.
• Experience supporting or participating in the process of training, mentoring, and developing associates.
• Experience working cross-functionally.
• Experience using Microsoft Office Suite.
• Ability to obtain sales related licensure or registration as may be required by law.

Nice To Haves

• Experience supporting front-end or back-end operations in a retail environment.
• Experience in a customer service role.
• Experience in a leadership role with direct report responsibility.
• Experience working in the home improvement retail sector.
• Experience working in a fast-paced, dynamic retail environment.
• Experience in key carrying role with manager-on-duty responsibilities.
• Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).

Responsibilities

• Remove barriers, address inefficiencies, and enable staff to delight customers.
• Collaborate with front-end and back-end operations associates to ensure items are adequately stocked.
• Monitor use of store power equipment and coach employees on safe behaviors and lifting techniques.
• Plan, schedule, monitor, and implement all non-selling operations in the back end of the store.
• Communicate with other Department Supervisors and Assistant Store Managers to meet service, operations, and safety objectives.
• Conduct safety walks and report hazards.
• Train and monitor staff on safety and lifting requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Building Material and Garden Equipment and Supplies Dealers
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees