Full Time - Back End Clerk - Day

Lowe's Companies, Inc.•Greensburg, PA

1d•Onsite

About The Position

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. The Back End Clerk role is a full-time position focused on providing exceptional customer service, managing inventory processes including returns to vendor (CRTV) and manufacturer (RTM), handling damaged and discontinued merchandise, and ensuring a safe, clean, and organized store environment. This involves operating various store equipment, adhering to safety standards, and communicating with customers and vendors.

Requirements

Ability to obtain sales related licensure or registration as may be required by law

Nice To Haves

1 year of experience processing and filing merchandise receiving paperwork
1 year of experience with store inventory receiving and administration
6 months of experience in warehouse data entry/bookkeeping
6 months of experience communicating with vendors or customers regarding returns, payments, or contract fulfillment
6 months of retail experience accepting or processing returns

Responsibilities

Provides SMART customer service at all times through the daily execution of Lowe’s customer service policies, procedures and programs
Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
Demonstrates sincere appreciation to customers
Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs
Ensures to meet the customers’ needs during a return by properly refunding the return and helping find the correct product for replacement
Works closely with Production Office team to ensure timely processing of RTMs for labor, product, and vendor/manufacturer reimbursements for installed projects
Maintains positive vendor relationships while managing difficult conversations about performance of the vendor’s products and services
Completes Centralized Return to Vendor (CRTV) program which includes all packaging, shipment creation and inventory transfers to the Reverse Logistics Center (RLC)
Completes Return to Manufacturer (RTM) program which includes all paperwork, packaging, vendor contact, and credit
Processes and returns damaged, discontinued, defective, out-for-repair, special order and vendor buy-back merchandise by CRTV and/or contacting appropriate vendors according to policies and procedures
Returns refunded merchandise to the sales floor
Generates and monitors reports including weekly cleared list, damaged on-hand list, and out-for- repair list
Follows up on Store Inventory, RTVs/Buybacks, Weekly Cleared RTM Store Exception, and Out-For-Repair reports
Orders parts of products that are missing and necessary for assembly
Coordinates with drivers and receiving team to ensure merchandise is accessible quickly to customers and order pick-up
Assists in unloading trucks and moves pallet jacks to proper place to help in receiving products efficiently
Validates items being carried in and out of the store when appropriate
Checks returned products against the Materials Safety Data Sheet (MSDS) to determine if they require placement in the hazmat cage and logs any hazardous materials/products into the hazmat cage
Assures proper storage, clean-up, and disposal of all hazardous materials
Participates in recycling programs and Hazmat, equipment, and safety training as required
Ensures doors and gates are secured or monitored when open
Uses box bailer to compress cardboard that is sent to receiving
Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler)
In addition to the above responsibilities, this individual is held accountable for other duties as assigned