Baby Talk Statewide Family Support Advocate

University of Kansas Medical Center • Wichita, KS

49d • $22 - $29 • Onsite

About The Position

Baby Talk Family Support Advocate will provide support for the Baby Talk community collaborative prenatal education program. The Baby Talk Family Support Advocate is at the heart of our program, taking care of everything from building relationships with clinical sites to facilitating engaging virtual and in-person classes. Our mission is to empower birthing persons to advocate for themselves and their babies, improving birth outcomes and baby survival rates. This position will assist pregnant persons attending Baby Talk classes from referral through six-week post-partum, ensuring they receive the support they need. The Family Support Advocate will collaborate with other maternal child health programs and address social determinants of health to create a holistic support system. This position will create positive experiences for our participants, proactively engage with families to overcome barriers, and connect them with valuable community resources. This role requires a high level of integrity, professionalism, and problem-solving skills when working with participants, educators, and community partners. This position will pay $21.63 an hour. A cover letter and resume are required to be considered for this position.

Requirements

• High school diploma/GED
• Experience with databases, email, the internet, Zoom, Teams, Microsoft Word, Excel, and PowerPoint
• Customer service
• Communication skills
• Problem-solving skills
• Maintain confidentiality
• Organization and multi-tasking skills
• Time management skills
• Detail oriented
• Resume
• Cover Letter

Nice To Haves

• Bachelor’s degree in health, social work, psychology or related field
• 2 years’ experience working in one of the following areas: with community-based programs, heath care systems, health departments, or clinics
• Experience with maternal infant health and other support resources available in the community
• Bilingual in Spanish
• Experience with data collection and entry
• Experience working with the KanCare system and/or the uninsured population
• Experience with the Integrated Referral and Intake System (IRIS) and/or Nightengale Notes

Responsibilities

• Serve as the liaison between the partnering sites, volunteers, clients, the Program Director and the Baby Talk team
• Call, track, and follow-up on referrals received through the website and community partners
• Facilitate class logistics for both in person and virtual classes
• Create client profile and collect necessary intake forms in the electronic data system (e.g. Nightengale Notes) or in-person
• Schedule clients to each class in the electronic data system
• Monitor client attendance to ensure completion
• Provide communication to clients, educators and those involved in classes regarding the schedule
• Monitor supplies and needed materials (maintaining inventory) at class locations including client paperwork, class materials, educational support materials, and updated resource brochures and handouts
• Use the standardized reminder systems for all participants (e.g. text messages, reminder calls, Teletask reminders)
• Provide consistent communication to the Baby Talk instructors and Baby Talk administrative team to share updates related to the program and ensure issues are addressed and progress is made
• Remain up to date on community resources and services provided to facilitate meeting Baby Talk participants’ needs outside of what the program provides
• Maintain a set schedule of hours at clinical locations to foster relationships and provide program-related support
• Provide backup and assistance for Sedgwick County and statewide Baby Talk classes and participants assigned to other staff members
• Proactively promote the Baby Talk program within partner sites and to other community organizations
• Engage in program outreach activities, which may include occasional weekend or evening hours
• Support special projects to improve maternal and infant health including promoting research opportunities to program participants
• Identify and work with clients to resolve barriers to program participation
• Follow up with clients with positive screening results
• Identify client needs outside of the scope of the Baby Talk program
• Coordinate connections to other programs to meet the needs of the clients, including: Referring through established partnerships with area programs, Ensuring follow-through with enrollment, participation as needed, Provide assistance to navigate through various systems related to access to services, Identify barriers and assist clients in strategizing to overcome these obstacles (e.g., transportation, childcare)
• Establish, facilitate, and follow-up on client referrals to other community/clinic programs
• Report issues outside of scope to Program Manager
• Obtain necessary authorizations and consent from clients
• Collect initial, completion and birth outcomes or other required program data directly from clients
• Enter data relative to the program from all sites
• Attend bi-weekly CRIBS program and Baby Talk staff meetings
• Assemble class binders and ensure adequate supplies and materials are available for participants
• Attend Baby Talk site meetings and assisting with scheduling
• Attend all KDHE required trainings, webinars and conferences
• Assist with the completion of quarterly grant update reports and annual grant applications
• Participate in collaborative work with other state-wide sites, including attendance at relevant conferences, trainings and workshops

Benefits

• Coverage begins on day one for health, dental, and vision insurance and includes health expense accounts with generous employer contributions if the employee participates in a qualifying health plan.
• Employer-paid life insurance, long-term disability insurance, and various additional voluntary insurance plans are available.
• Paid time off, including vacation and sick, begins accruing upon hire, plus ten paid holidays.
• One paid discretionary day is available after six months of employment, and paid time off for bereavement, jury duty, military service, and parental leave is available after 12 months of employment.
• A retirement program with a generous employer contribution and additional voluntary retirement programs (457 or 403b) are available.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED