BA OSS/Cloud Systems

GFiber • Mountain View, CA

1d

About The Position

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong. GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet. The application window will be open until at least April 17, 2026 . This opportunity will remain online based on business needs which may be before or after the specified date. This role is not eligible for immigration sponsorship. Role Description GFiber Business Analysts are responsible for documenting and driving the use cases in collaboration with the business teams.. The projects are related to software developed by the systems and tools teams and overseeing the development of home routers for GFiber customers. GFiber systems leverage cloud based deployments environments. The suite of systems and tools includes applications (iOS and Android), customer web based portal, back-end systems built on Salesforce, Fiber Management systems, customer agent and ticketing tools, OSS, ERP and billing systems. The wide spectrum of systems and tools provides opportunity for technical growth to business analysts in a fast paced environment. This role will be focused on managing the systems deployed in the field currently based on the OSS and Cloud platforms.

Requirements

• Bachelors of Science degree or relevant work experience in OSS/BSS
• 7 years of business analytics experience
• Experience interfacing and managing business stakeholders
• Experience working with design teams to align implementation to support business teams

Nice To Haves

• Excellent verbal and written communication skills
• Experience in cloud based systems
• Problem solving skills and a solution oriented mindset
• Ability to work in a fast paced startup environment

Responsibilities

• Work with business teams to define the user stories that capture business requirements
• Work with design teams to validate the use cases and support the technical implementations
• Work closely with the stakeholders to prioritize the requirements
• Demo the features and use cases to business stakeholders
• Secure signoff from business stakeholders to finalize features and use cases
• Take accountability for driving the journey of features from inception to sign off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees