B2C Customer Experience Associate

Revelyst Outdoor•Hyde Park, UT

18d•$16 - $20

About The Position

Would you like to talk about hunting and fishing and outdoor products all day with consumers with the same passions? That is what makes Revelyst consumer experience top notch. Revelyst Brands include Bushnell, Camp Chef, Primos, Champion, Simms Fishing, Stone Glacier, Blackhawk and more. In this role the you are the primary contact with consumers wanting information or asking questions about our products. You will, with training, be quickly able to offer technical expertise as part of providing excellent service through email, chats and phone interactions. The Consumer Experience Representative is responsible for all aspects of order processing from initial purchase until the consumer is satisfied with the delivery of their order.

Requirements

2 years of experience in customer service
Must be able to type 35-40 WPM
Must be technically inclined
Energetic phone skills – must trouble shoot consumer product problems
Able to disassemble and reassemble top selling products by end of the 3 month probationary period

Nice To Haves

Strong service focus
Self-starter with a “Can do” attitude
Consistent attendance and reliability
Excellent verbal, written and interpersonal communication skills.
Strong telephone and communication skills essential.
Solid comprehension, listening and negotiating skills.
Ability to maintain a high level of energy with a sense of urgency
Excellent intuitive, analytical and problem-solving skills and follow up skills.
Strong collaborative team player the ability to establish and maintain positive and effective working relationships
Able to multi-task
Strong time management skills are essential
Ability to execute tasks with a high degree of accuracy and attention to detail

Responsibilities

Primary responder to incoming consumer calls.
Return all telephone calls and emails from consumer within 24 hours.
Enter and manage customer orders with 100% accuracy.
Coordinate consumer returns and create return shipping documentation.
Communicate sales orders changes to all appropriate departments.
Develop and maintain positive relations with consumers and staff.
Effectively present information and respond to questions from management and team members.
Maintain excellent service to all consumers and sales reps.
Demonstrate initiative and problem solving skills.