B2B Dealer Experience
About The Position
The B2B Dealer Experience Associate provides personalized support to specialty and locally owned dealer accounts. This role focuses on managing smaller volume sales orders, maintaining accurate inventory records, and building strong relationships with independent retailers and the Sales team. The Dealer Experience Specialist ensures timely order processing, clear communication, and a high level of service tailored to the unique needs of each dealer. This position reports to the Manager, B2BDealer Experience and is based out of our Chesapeake, VA. office. As the B2B Dealer Experience Associate, you will have an opportunity to: Manage sales orders for specialty and locally owned dealer accounts. Provide personalized service and support tailored to individual dealer needs. Process manual orders including stocking, preseason, closeout, credits, and RA’s. Maintain accurate inventory records and assist with inventory-related inquiries. Communicate proactively with dealers regarding order status, availability, and changes. Support B2B/EDI onboarding and troubleshooting for dealer accounts. Assist with reporting and documentation for dealer performance and order history. Collaborate with internal teams to resolve issues and ensure smooth operations.
Requirements
- High school diploma or equivalent required; Associate degree preferred.
- 2+ years of experience in customer service or dealer support.
- Strong communication and relationship-building skills.
- Attention to detail and ability to manage multiple tasks.
- Proficiency in Microsoft Office Suite and SAP.
Nice To Haves
- Experience with Oracle, SAP, Salesforce systems is a plus.
Responsibilities
- Manage sales orders for specialty and locally owned dealer accounts.
- Provide personalized service and support tailored to individual dealer needs.
- Process manual orders including stocking, preseason, closeout, credits, and RA’s.
- Maintain accurate inventory records and assist with inventory-related inquiries.
- Communicate proactively with dealers regarding order status, availability, and changes.
- Support B2B/EDI onboarding and troubleshooting for dealer accounts.
- Assist with reporting and documentation for dealer performance and order history.
- Collaborate with internal teams to resolve issues and ensure smooth operations.
Benefits
- medical and dental
- vision
- disability and life insurance
- 401K
- PTO
- paid holidays
- gear discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
