B2B Communications Program Specialist

Liberty Latin America Communications, Inc.•Río Piedras, PR

14h

About The Position

As a B2B Communications Programs Specialist you will be responsible in handling customer communications programs (Business Customers). This role will be involved in customers’ communications initiatives, essential communication, and customers’ surveys to support business strategies, message development through to delivery and results evaluation and improvements for primarily external audiences ensuring consistency with key messages and branding.

Requirements

Bachelor’s degree in communications or related field is required.
2-5 years of prior marketing experience.
Fully Bilingual (Spanish and English); written and spoken.
Strive to multitask in a multifaceted, high pressure working environment.
Knowledge of filing and records systems, standard office practices and procedures and business organization.
Proficient in Microsoft Office (knowledge of Microsoft Office, Excel, Word, Power Point & Acrobat, among others).
Proven ability to balance multiple tasks at a time and set priorities.
Excellent communication and social skills

Responsibilities

Review and edit early drafts of communications materials to ensure content meets established communications standards, guidelines, and appropriate messaging before publication, forwards to appropriate personnel for final stages of review.
Manage multiple communication campaigns. Plan, research, write and coordinate the various communications pieces needed for any given campaign. Including SMS & emails.
Coordinate with the B2B CX Analyst, Manager, Communications & SR. Director and/or Customer Experience team member to assure that written pieces are provided for all appropriate communication channels in a timely manner.
Support the implementation of external communication plans.
Maintain an inventory of all existent communications.
Handle returned mail and report on what is being received.
Work closely with the Churn Department to prepare manual communications via email and SMS.
Work closely with CX Projects, Customer Education, and Products team to recommend and prepare communication to clients through email, SMS, and WhatsApp.
Write, edit, and develop content for various external communications channels, including email and SMS to support communications strategies.
Monitor and audit all communication campaigns daily to ensure that all are being delivered successfully.
Lead fixes related communication campaigns.
Identify and recommend improvements in the creation and delivery of communication campaigns.
Manage data lists in Excel or selected repository to ensure the completeness of communication campaigns.
Must be willing to work after hours or weekends if a customer situation that requires the creation of notifications.
Demonstrate and ensure compliance with the Customer First Philosophy, all Liberty Latin America's policies and procedures including the Code of Conduct and Liberty safety standards and procedures.
Other functions may be assigned.