B2B Carrier Partnerships Leader

Genworth-posted 3 months ago
Full-time • Senior
251-500 employees
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Join us on a mission to simplify and dignify the aging experience. We are the children, siblings, neighbors, and friends of those navigating the fragmented and confusing system of long-term care. Our team is ferociously curious and relentless in our pursuit of a better system – and we are deeply committed to a sense of belonging for all, in all phases of life. We’re creating a new experience for care seekers and their families, bringing together long-term care options, non-healthcare resources, education, and human support into one place. We work hard, we have fun, we care about each other, and we share the mission. If this sounds like a place where you could thrive, join us! CareScout is a wholly owned subsidiary of Genworth Financial, Inc, a Fortune 500 provider of products, services and solutions that help families address the financial challenges of aging.

  • Serve as the primary point of contact for Carrier partners, ensuring a seamless experience from onboarding through ongoing relationship management.
  • Maintain and grow existing Carrier relationships (including USLI), optimizing engagement and product/service adoption.
  • Build deep relationships with key client members to generate trust and shared goal mindset.
  • Actively identify new opportunities for shared growth or client issue resolution, bringing insights from across carrier footprint or other verticals (Affinity, Government, DTC).
  • Identify cross-selling opportunities and support marketing efforts in co-creating partner campaigns; build strong understanding of CareScout products and services.
  • Collaborate with product and engineering teams to address technical requirements for implementation and proper internal prioritization based on business case value.
  • Oversee standard reporting, issue resolution, and process improvements to enhance partner experience.
  • Develop KPIs and performance tracking metrics to assess and improve partner success.
  • Present insights and strategic recommendations to internal leadership and partner stakeholders.
  • Lead Sales and Business Development teams in cultivating and securing new Carrier partnerships.
  • Lead partner onboarding and implementation, managing expectations around charge rates (if upfront or % of savings), reporting, marketing, and customer engagement.
  • Develop and maintain pricing grids for all products, working with finance to factor in economic return, as well as competitive intel and strategic decisions on client growth and retention.
  • Leverage data and competitor/market insights to identify and refine prospect lists based on performance results and strategic plans.
  • Establish and refine go-to-market strategies for launching and scaling Carrier partnerships.
  • Build wholesaler/stakeholder relationships with critical intermediaries (Reinsurers, TPAs, Industry alliances).
  • Proactively identify new partnership opportunities and assist in outreach and contract negotiations.
  • Identify and manage external marketing for CareScout via trade shows, conferences, presentations, podcasts, sponsorships, etc.
  • 10+ years of experience in Carrier Partnerships, Business Development, L&A/P&C Insurance, or Relationship Management.
  • Strong analytical mindset, comfortable with data-driven reporting and optimization.
  • Strong understanding of Insurance industry, key terms and economic models, as well as customer marketing tactics.
  • Experience managing teams and building talent through development, coaching, and autonomy.
  • Excellent presentation, communication, and interpersonal skills to build strong relationships externally and internally.
  • Project management skills with the ability to oversee multiple partnerships simultaneously.
  • Ability to travel occasionally (estimated 20-30% travel).
  • Competitive Compensation & Total Rewards Incentives
  • Comprehensive Healthcare Coverage
  • Multiple 401(k) Savings Plan Options
  • Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
  • Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
  • Disability, Life, and Long Term Care Insurance
  • Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
  • Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
  • Caregiver and Mental Health Support Services
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