b-Helpful Supervisor - Boca Raton
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About The Position
Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way. The Supervisor, bHelpful is a role model in customer first, always behavior by leading colleagues and functions at our b-Helpful service center. The Supervisor, bHelpful is a highly engaged and energetic "go-to" resource who leads with a collaborative spirit to drive an engaging work experience for the team and an easy, fun shopping experience for our customers. They ensure the elevation of the customer experience with attentive, efficient, and seamless service with Buy Online Pick-up in Store (BOPS) orders, Curbside Pickup, and Gift Wrap, along with return processing and general service needs at the main b-Helpful desk. The Supervisor, bHelpful, is the player and peer coach, and will hire, train, develop and coach the performance of the bHelpful colleagues in the location, ensuring they follow all policies and procedures. In addition to these customer-facing priorities, the Supervisor, bHelpful also manages Cash Office support operations and Same Day Delivery operations with our fulfillment team and delivery provider.
