Azure Virtual Desktop (AVD) Support Analyst

Maxana • Chicago, IL

7h • Remote

About The Position

We are hiring an IT Support Analyst to support a Microsoft-based enterprise environment with a strong focus on Azure Virtual Desktop (AVD). This role supports a range of responsibilities typically associated with L1–L3 service desk environments, with actual scope aligned to individual experience and team needs. This is a hands-on role supporting end users who work primarily through AVD, following defined processes and runbooks. Experience supporting AVD environments is required; exposure to Nerdio is a plus.

Requirements

• Experience in Service Desk, IT Support, or Endpoint Support
• Hands-on experience supporting Azure Virtual Desktop (AVD) or Windows 365
• Strong Windows 10/11 troubleshooting skills
• Familiarity with Active Directory and user account management
• Comfortable working in structured, process-driven environments
• Strong written and spoken English (B2 or above)

Nice To Haves

• Experience with Nerdio is a plus, but not required

Responsibilities

• Provide L1, L2, L3 support (depending on skillset) for users accessing systems via Azure Virtual Desktop (AVD)
• Troubleshoot login issues, session disconnects, performance problems, and application access
• Support local laptops used primarily for AVD connectivity
• Support AVD environments, including: Session hosts and host pools Golden image updates (following runbooks) Software distribution to AVD hosts
• Support user access and devices via: Active Directory (AD) Microsoft Entra ID (Azure AD) Intune
• Provide operational support for: PrinterLogic Mimecast Zscaler
• Perform daily checks, follow change processes, and escalate issues when required

Benefits

• Competitive pay
• Fully remote
• Clear scope and expectations
• Hands-on experience with AVD and enterprise tools
• Opportunity to grow into senior or lead support roles

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed