Azure PostgrSQL Support Engineer

Insight Global • Irving, TX

424d

About The Position

The Technical Support role focuses on providing administration support for SQL databases and Azure Cloud-based solutions. The position requires a strong understanding of database concepts, production support experience, and the ability to manage customer communications effectively. The role emphasizes teamwork, problem-solving, and a commitment to professional development in a diverse and inclusive environment.

Requirements

• Minimum 5+ years of experience in Technical Support roles with SQL databases or Open-Source databases.
• Minimum 1+ years of experience with Azure Fundamentals and Azure PAAS (desirable).
• Excellent verbal and written communication skills, including technical writing.
• Strong problem-solving and troubleshooting skills.

Nice To Haves

• Experience supporting Azure or other cloud-based solutions.
• Microsoft certifications in data platform or Azure technologies.
• Experience troubleshooting Open-Source Databases like MySQL, PostgreSQL, etc.
• Basic networking, storage, and platform troubleshooting skills.

Responsibilities

• Provide administration support for SQL databases and Azure Cloud-based solutions.
• Participate in case triage meetings to share knowledge and develop efficient customer solutions.
• Manage customer communication with professionalism and timeliness while achieving KPI targets.
• Work independently and adapt to changing workloads and varied working hours.
• Make quick decisions regarding ticket escalation and resolution.
• Utilize data collection tools to analyze problems and determine root causes.
• Create knowledge base articles to document solutions and best practices.

Benefits

• Diverse and inclusive work environment
• Equal opportunity employer
• Reasonable accommodations for disabilities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed