Subject Matter Expert in Commercial & Industrial IoT Systems System Health & Operational Oversight Serve as the primary technical authority ensuring all IoT systems remain healthy, secure, and fully operational. Validate the functionality and performance of third-party systems and dashboards without directly monitoring them. Coordinate resolution efforts with internal teams and external vendors when issues are identified. Maintain visibility into system status and ensure alignment with service level agreements (SLAs). Azure Enterprise Applications & SSO Optimization Manage and optimize enterprise applications hosted on Microsoft Azure. Enhance application performance, security, and integration across platforms. Implement and refine Single Sign-On (SSO) solutions to streamline user access and improve security posture. Automation & Operational Efficiency Design and deploy automation strategies to reduce manual tasks and improve system reliability. Automate workflows for system health monitoring, lifecycle upgrades, and program management. Improve resource utilization and minimize human error through intelligent automation. Smart Building Systems Management (Commercial & Industrial) Oversee a wide range of smart building technologies and IoT-enabled systems used in commercial and industrial environments. Ensure systems are optimized for performance, energy efficiency, and user experience. Monitor occupancy, environmental conditions, and system usage through data validation and partner collaboration. Collaborate with partners and vendors to implement and maintain integrated building solutions that align with operational goals. Technical Support & Issue Resolution Provide Tier-level technical support in both pre- and post-implementation environments. Troubleshoot and resolve system/device issues across global deployments. Develop and maintain Knowledge Base Articles (KBAs), RACI charts, and workflow documentation. Lifecycle & Preventative Maintenance Coordination Conduct technical assessments to evaluate system performance and compliance. Recommend system improvements to enhance scalability and efficiency. Coordinate with vendors and field teams to execute preventative maintenance and minimize downtime. Standards, Training & Documentation Deliver technical presentations and training sessions to internal teams and stakeholders. Create and maintain comprehensive documentation, including user guides and troubleshooting manuals. Serve as the final approver for global knowledge base content, ensuring accuracy and consistency. Global Project Management Lead global IoT projects from planning through execution, ensuring alignment with business objectives. Coordinate cross-functional teams, manage budgets, and communicate with stakeholders. Identify risks, implement mitigation strategies, and track performance metrics to ensure project success. Clearly describe and create the project scope, including deliverables, boundaries, constraints, and assumption. Develop, manage, and monitor project schedules to ensure tasks and milestones are completed on time.