Role Summary Serve as a technical advisor and subject matter expert for global smart‑building portfolio, with a focus on secure IoT/OT networking, Azure integration, identity/SSO, and operational resilience. You will not implement changes directly; instead, you will triage issues, guide architecture and security decisions, lead risk‑mitigation strategies, and equip internal teams and partners through documentation, training, and governance. Key Responsibilities IoT/OT Network & Security Advisory - Technical triage: Rapidly assess questions or incidents to distinguish network vs. device vs. cloud causes; recommend next steps and owners. - Advise on segmentation, encryption, and firewall policies for IoT/OT environments; define guardrails that balance safety, availability, and security. - Design secure dataflow patterns (edge → gateways → cloud) and certificate/credential handling approaches appropriate for constrained OT devices. - Produce risk assessments and mitigation plans for new integrations, vendor connections, and inter‑site traffic; track risks to closure. Azure Platform & Enterprise Integration (Advisory) - Guide solution patterns across Azure IoT Hub, Device Provisioning Service (DPS), IoT Edge, Azure Digital Twins, and related telemetry/analytics services. - Advise on identity and SSO using Microsoft Entra ID (Azure AD) and modern auth flows; define least‑privilege controls and conditional access guardrails. - Define secure onboarding and offboarding patterns for devices and applications; recommend resilience/failover and rollback strategies. Smart Building Systems Oversight - Provide technical insight into BAS/BMS, Environmental, People Density, occupancy, parking, digital signage and other Commercial & Industrial IoT systems and their integration with Azure IoT platforms. - Validate data integrity and performance through telemetry reviews, dashboards, and controlled tests; recommend tuning, buffering, and retry patterns. - Deliver stakeholder presentations that explain how building systems map to network and cloud architectures, highlighting operational and security implications. Troubleshooting, Triage & Escalation - Act as a Tier‑3 escalation point for complex IoT/OT connectivity and platform issues; perform deep diagnostics (logs, packet captures, edge/cloud traces). - Lead root cause analysis (RCA) and write clear post‑incident reports with preventive actions, ownership, and timelines. - Run knowledge‑transfer sessions and post‑incident reviews to build field/vendor capabilities and reduce repeat occurrences. Lifecycle & Preventative Maintenance - Support lifecycle planning for firmware, certificates/keys, controller upgrades, and network segmentation milestones. - Partner with field teams and vendors to align preventative maintenance with uptime/SLA and security objectives; recommend proactive risk‑reduction actions. Standards, Training & Documentation - Define onboarding requirements for IoT/OT solutions (compliance checks, service mapping, ops readiness). - Own and maintain KBAs, runbooks, RACIs, workflows, and architecture patterns; ensure global applicability and version control. - Create and deliver training modules and technical presentations for networking, operations, and app teams, measure adoption. Global Project Support & Governance - Contribute to project scope, risk identification, acceptance criteria, and Key Performance Indicator (KPI) Objective and Key Results (OKR) definitions for global rollouts. - Facilitate risk workshops and status readouts; provide executive‑level presentations on readiness, risk posture, and remediation progress. - Coordinate across security, networking, facilities, and vendor teams to maintain alignment and accountability. Onsite Technical Liaison (Hybrid) - Attend onsite tests, commissioning events, device reviews, and vendor alignment meetings; provide real-time triage and decision support. - Capture onsite findings and convert them into updated standards, patterns, and training content.